Apple Thoughts

Apple Thoughts - News & Reviews on all things Apple

Be sure to register in our forums and post your comments - we want to hear from you!

Android Thoughts

Loading feed...

Laptop Thoughts

Loading feed...

Digital Home Thoughts

Loading feed...

Go Back   Thoughts Media Forums > APPLE THOUGHTS > Apple Talk

Thread Tools Display Modes
Prev Previous Post   Next Post Next
Old 06-26-2009, 05:00 PM
Vincent Ferrari
Executive Editor Emeritus
Vincent Ferrari's Avatar
Join Date: Mar 2005
Posts: 1,471
Send a message via AIM to Vincent Ferrari Send a message via Skype™ to Vincent Ferrari
Default Customer Service: It Isn't Hard And Apple Does It Best

"Apple beat Dell and HP in satisfaction with phone-based technical support, according to a study conducted by Vocal Laboratories Inc. (Vocalabs). In interviews conducted with 1,147 consumers immediately following a support call, 58% of Apple customers reported they were "Very Satisfied" with the call, compared to 46% of Dell customers and 43% of HP customers."

It's no mystery that Apple is very good at customer service.  In fact, it's become de rigeur to see a study released that puts them at the top.  I wasn't even going to post about their customer service again until I saw a post in the forums from user Dyvim who relates two excellent stories of Apple going above and beyond to make he and his wife happy.

I'm starting to wonder if the true story isn't so much that Apple goes so far to make its customers happy, but rather the question of why aren't PC makers as willing to do the same?  I've dealt with HP and Dell support enough to know that if you don't have some leverage to threaten them into action, they won't bother with you.

Why is that?

Current Apple Stuff: 24" iMac, iPhone 4, AppleTV (original), 4gb Shuffle, 64gb iPad 2.
Reply With Quote

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT +1. The time now is 08:56 AM.