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Old 02-19-2009, 07:00 PM
Vincent Ferrari
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Default Apple Leads in Customer Satisfaction

"ChangeWave's survey also asked recent buyers to rank their new PC purchase as being very satisfied, somewhat satisfied, somewhat unsatisfied, or very unsatisfied. Apple claimed the top spot with 81% saying they were very satisfied, compared to figures of 67% to 50% from other top PC manufacturers."

Those numbers are astonishing.  Only half of Lenovo buyers are happy with their 90 day old purchases?  I'm sorry, but when the best numbers for PC manufacturers are held by ASUS at 67% satisfaction, that's a problem.  The challenge for PC manufacturers will be figuring out what exactly people are unhappy with and making changes to fix it.  No one should be that unhappy with their new computer that close to the return period.

Current Apple Stuff: 24" iMac, iPhone 4, AppleTV (original), 4gb Shuffle, 64gb iPad 2.
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