03-02-2005, 09:51 AM
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Sage
Join Date: Oct 2004
Posts: 794
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I am confused... who has good or bad customer service for laptops?
I've been looking around for a laptop for the past week, and I was decided on getting a Sony S-series...but then I read a survery that charted out companies--good or bad when it came to customer service. I was surprised that Sony was at the bottom, behind it was Compaq and HP. The best were eMachines, IBM, & Apple. Problem w/eMachines is that they don't make the small laptop I want and Apple is waaayyy too expensive. I guess Apple's prices aren't that bad, but considering if I did get an Apple, then I would also have to get a x86 emulator to run Windows (yes, I like Windows) and I would have to get an Apple that is really fast to handle everything including the emulator. IBM is almost a winner, except that they don't have notebooks w/widescreen. The most complaints Who I have been hearing about recently was Dell...REALLLY bad complaints. But then Dell was rated at #4, which is waaay better than all the rest. What are your experiences w/laptop manufacturers' customer services? Who's good and who's bad?
This is highly important. My last laptop was an eMachines...I had to send it in 3 times in one year. But they were great. All I had to do was call them up, tell them my problem, and in a few minutes after getting my information, they made an order to send me a box to have it sent in--they paid round trip. They even replaced the LCD because it had a crack on the casing and even replaced the LCD hinges because of cracks. I was thinking of getting the Dell 700m because it is so cheap. I thought that considering it's bang for the buck, if there is a problem, maybe I can deal w/several hours of bad customer service to get it fixed. I had a Compaq laptop 4 years ago...they wouldn't fix my laptop and lost my record information....they are such a pain in the...
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