09-05-2002, 03:30 PM
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Contributing Editor Emeritus
Join Date: Aug 2006
Posts: 8,228
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Palm offers refunds on M130
http://news.com.com/2100-1040-956650.html?tag=fd_top
This is waaaay off topic but since we had a healthy discussion about PDA manufactures being honest about their specs I thought I'd give you a quick followup. On the M130 color fiasco discovered last month, Palm has finally decided to either refund your money if you are a registered M130 owner or, if you decide to keep the device, you will get a free copy of SimCity. Not too bad - just two weeks to reverse course and do the right thing. I felt this would be the ultimate resolution and I'm glad it didn't take a court decision or class action settlement to resolve. Score one for the consumer and PDA enthusiast web sites that continued to press the issue. Source: Peter West.
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09-05-2002, 04:10 PM
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Pontificator
Join Date: Mar 2002
Posts: 1,329
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Hmmm maybe I'm wrong but didn't HP initially buck at refunds as well and then do a complete turnaround on that decision too? Someone at Palm must have done the math and found that X + $Y > Z Where
X = The PR nightmare and the potential sales loss that would result from this.
Y = The potential lawsuits that may occur.
Z = The amount it would cost to do a refund and give out free software.
In the business world there is no such thing as "doing the right thing" There are no morals in big business anymore its only what saves a company money and face. If someone found that cutting off the CEO's leg would save the company billions vs. leaving it on I'm quite sure the majority of the CEO's in America would be in wheelchairs right now. 8O
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09-05-2002, 04:11 PM
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Ponderer
Join Date: Mar 2002
Posts: 97
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Jeeez
The note on their web site sure was a reluctent admission of guilt. 58,000 instead of 64,000 colors? The marketing spin doctors are still at work.
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09-05-2002, 04:25 PM
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Swami
Join Date: Feb 2004
Posts: 4,303
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Nah - it's on topic - we talked about this a week or two ago.
http://www.pocketpcthoughts.com/foru...highlight=palm
It's about time really - mind you HP took a while to get round to offering refunds too. Better late than never!
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09-05-2002, 04:50 PM
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Intellectual
Join Date: Aug 2006
Posts: 255
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Good job Palm. You did the right thing.
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09-05-2002, 04:59 PM
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Pontificator
Join Date: Jul 2003
Posts: 1,466
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No doubt this refund offer is going to butcher Palm's earnings this quarter. A good chunk of acquired revenues are going to be returned to consumers. Palm can't afford many more mistakes like this.
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09-05-2002, 05:54 PM
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Thinker
Join Date: Feb 2002
Posts: 355
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Quote:
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Originally Posted by Foo Fighter
No doubt this refund offer is going to butcher Palm's earnings this quarter. A good chunk of acquired revenues are going to be returned to consumers. Palm can't afford many more mistakes like this.
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anyone have any guesses to the number they sold?
cheers,
pt
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09-05-2002, 06:27 PM
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Intellectual
Join Date: Feb 2004
Posts: 139
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Bah, this is much ado about nothing, even if Palm is admitting wrong doing by offering refunds, it should disappear from the front page of any website that dared cover it. :roll:
__________________
Wes SalmonSoftware Test EngineerMicrosoft Mobile and Embedded Devices
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09-05-2002, 06:35 PM
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Contributing Editor Emeritus
Join Date: Aug 2006
Posts: 8,228
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Quote:
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Originally Posted by Wes Salmon
Bah, this is much ado about nothing, even if Palm is admitting wrong doing by offering refunds, it should disappear from the front page of any website that dared cover it. :roll:
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Not sure I follow:
� It should disappear from sites that covered the problem?
� The resolution should disappear from sites?
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09-05-2002, 06:44 PM
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Intellectual
Join Date: Feb 2004
Posts: 139
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Quote:
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Originally Posted by Ed Hansberry
Not sure I follow:
� It should disappear from sites that covered the problem?
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That all depends on who provides the bulk of your site's funding.
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� The resolution should disappear from sites?
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Only if it's hurtful to those providing the bulk of your salary.
[It should be noted, my original comment is satire, not my real opinion on this matter.  ]
__________________
Wes SalmonSoftware Test EngineerMicrosoft Mobile and Embedded Devices
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