02-10-2007, 05:23 AM
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Editorial Contributor
Join Date: Jun 2007
Posts: 5,411
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Hey Rocco, got a question
This is sort of a Cingular question, so I thought maybe you might be able to provide some insight, or have a contact you can bug.
Have a family plan with three phones, mine, wife's and grown son (it is cheap for him). Just upgraded the wife's phone. Lo-and-behold, her phone now comes in with my name on caller IDs. Didn't before the upgrade.
Called customer care and they seemed shocked that it could be any different. It's the way it works. All the phones on a family plan come up with the same name. Ahh-right, didn't two days ago, before we upgraded the phone...not the plan...not the number...just the hardware... Oh, let me look...Oh yes, we have to fill out a form to request that change. Might take till the next billing cycle to take affect though.
OK, so the question is, who in the ATT/Cingular hierarchy believes that the default for families is that they all have the same name. This seems rediculous to me...and thinking back on it, is the same thing I went through when we established the plan two years ago. Would seem to me it would be natural to expect each family member to come up with their name in caller ID, not for everyone to be identified as the plan owner. How hard can that be?
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