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Verizon Wireless, T-Mobile USA Top Customer Care Survey

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07-27-2006, 10:00 PM

Jerry Raia Editor Emeritus Join Date: Aug 2006 Posts: 6,305		Verizon Wireless, T-Mobile USA Top Customer Care Survey http://www.rcrnews.com/news.cms?newsId=26940 "Verizon Wireless and T-Mobile USA Inc. tied for the top spot in the most recent J.D. Power & Associates survey of wireless carrier customer care performance. Both carriers scored 104 points on the company�s scale, while the industry average was 99. Alltel Corp. came in second with 99 points, and Cingular Wireless L.L.C. and Sprint Nextel Corp. tied for fourth with a score of 95." Well it is nice to see these two come in at the top. Because of my new Q I am now with both Verizon and Cingular. So far I have to give Cingular good marks. I haven't dealt with Verizon much recently. In the past I wasn't too impressed with them. What are your experiences with your carrier?

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