08-11-2005, 12:30 PM
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Editor Emeritus
Join Date: Aug 2006
Posts: 5,074
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One in Seven Mobile Phones Goes Wrong Within a Year
"According to Which? findings, at least two million of the 18 million mobile phones sold in the UK last year could have been faulty. Handsets are most likely to go wrong during the first six months. ... Some handset brands themselves have more problems than others. Motorola and Sony Ericsson handsets were the most likely to go wrong; about a fifth of owners reported faults. Nokia and Samsung were the most reliable, although about one in ten users still had faulty phones. To make it worse, people are finding it difficult to get problems put right. By law, if a phone develops a fault within six months and the shop can't show it was the customer's fault, the shop must sort out the problem. However, over a quarter of people surveyed said they were unhappy with the way their mobile phone problem was handled. "
Our readers I am sure will not be too surprised by the findings made by the Which? magazine of UK. And the fact that Motorola made it to the top, will also not surprise the Smartphone users. ;-) The one thing that the report did not state was the nature of the problems, whether it was hardware or software based. I am guessing that it was mostly software problems and configuration issues. Wish a similar study was available for the US market. What are your thoughts?
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