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Quote:
Originally Posted by Lee Yuan Sheng
These things are very regional in nature; the Dell call center from Penang for me has been first-class. I speak to someone in under 5 minutes, and usually get what I want in 15.
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That's interesting Lee - when it comes to Dell, I always assumed no matter where you are in the world, you always end up being routed to someone in India. That was an ignorant assumption for me to make; I bet they handle the English-language support, and other languages are handled by regional call centres.
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