Yet Another RIM Outage

"BlackBerry users in North America are experiencing email outages after an unspecified problem from maker Research in Motion. Service has been down from some customers since about 3:15 a.m. Thursday."

Tell me again why people place so much trust in a device that's tied to a service that goes down at least once a year? The centralized "One Server Cluster to Rule Them All" approach to email is the most idiotic approach to delivering email I've ever heard of. What baffles me the most though is that customer pressures over repeated failures haven't forced RIM to deploy an alternate approach to delivering email. How much failure are you going to take RIM customers?