Larry has obviously been a god send to these folks here on the Forum...
And I'd be willing to bet that he is a caring and dedicated employee who does his job really well...
I applaud you Larry from Dell....
BUT......
Why should the average consumer dealing with Dell have to hope and pray that they get to be lucky enough to run across a dedicated employee like Larry to get a simple return accomplished?
I had a similar negative situation many years ago (1998) with Gateway and I
eventually boxed it all back up and shipped it back to them at my own expense deliver confirmation requested....
Then when they called about not getting paid for it I sent them documentation that They...not I had possession of that computer and I was not going to pay them for something I did not have.
I had to call a few different heads of a few different departments but I eventually got the whole thing resolved and bought my first Dell.
I have made sure everyone I've ever known was told about Gateway's poor service.
Fortunately, (knock on wood) I have never had anything but good luck and absolutely no failures whatsoever with my many Dell purchases since 1998.
Therefore I have never needed Dell Support.
If I ever do......I hope Larry picks up the phone when I call in.
Thanks again, Larry, for being an employee that all Dell employees should aspire to someday be.
Larry @ Dell
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