06-29-2009, 01:00 PM
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Contributing Editor Emeritus
Join Date: Aug 2006
Posts: 8,228
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AT&T and Rogers Communications Ticking Off Customers Again
Just in case you missed it, AT&T tried to charge MythBusters star Adam Savage $11,000 for a recent trip to Canada for roaming. It had to do with the wording in their contract that says roaming data will be charged at ".015 cents, or a penny and a half, per kb" AT&T seems to have gone to the same school of math that Verizon did a few years ago where in their strange carrier world, .015 cents = a penny and a half. In other related user ticking-off news, Rogers Communications in Canada is going to start charging users 15 cents for incoming text messages, though if you have a text plan, you probably won't be hit by that charge.
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06-29-2009, 05:01 PM
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Intellectual
Join Date: May 2006
Posts: 251
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multiplication and division are hard.
US$110.00 is still a rip-off. i hope he involves lawyers competent enough to straighten at&t out.
m.
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06-29-2009, 07:36 PM
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Contributing Editor Emeritus
Join Date: Oct 2005
Posts: 716
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I wonder if it depends on who you talk to. I took a Caribbean cruise last year and accessed the internet while in various ports. I'm not much of a traveler and didn't quite get the whole roaming charge thing. I only checked a few emails and a couple of baseball scores and when I got back I had a bill for an extra $125. I called AT&T and talked to a rep about it. She put me on hold for about a minute and came back and informed me that she took the entire charge off my bill.
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iPhone
Tmo Dash
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06-30-2009, 03:47 PM
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Intellectual
Join Date: Aug 2006
Posts: 155
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How about paying international roaming, without even leaving the states?? We often frequent a cabin in the San Juan Islands (Washington State). It doesn't have a land line. We get GREAT cell phone reception. Unfortunatly it is from Victoria BC. The towers there overpower the towers on the island. We've had this problem with both ATT & Verizon. Both agree to remove the roaming charges ONCE and ONCE only. I feel cheated, as I am clearly in an area outlined on their coverage maps - they both say too bad.
LEs
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Leslie
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06-30-2009, 05:41 PM
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Neophyte
Join Date: Mar 2009
Posts: 9
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OK seriously... Is this country full of people with an entitlement problem or are the majority of people so mentally incompetent that the society is on a crash course for destruction?
Last time I checked $0.015 is equal to 1.5 cents is it not? Cell phone roaming isn't the only charge that is denominated in fractions of a cent. Fuel is another one that is sold in fractions of a cent so I'm not sure what the problem is.
If people can't bother themselves to read a contract or inquire about potential roaming charges prior to roaming then they don't have a valid reason to complain. If you go to another country and expect your phone to work as it does in the US for free then you are either too stupid to own a cell phone or looking to push the cost off to someone else.
It is a shame that people don't read contracts and then they love to jump up and down about how they shouldn't get charged some charge they agreed to be charged. If you don't agree with the terms of the contract I have a very bright idea... DON'T SIGN IT!
Enough of my rant, but complaints like this just piss me off.
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06-30-2009, 06:35 PM
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Pontificator
Join Date: Feb 2002
Posts: 1,043
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Quote:
Originally Posted by frazell
Last time I checked $0.015 is equal to 1.5 cents is it not?
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Um... did you read the quote? ".015 cents, or a penny and a half, per kb" does not say $0.015. .015 cents is a rather smaller amount, per kb, as in the decimal is placed two spaces over. So the question becomes, which is it?
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Gerard Ivan Samija
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06-30-2009, 06:42 PM
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Thinker
Join Date: Aug 2006
Posts: 484
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Quote:
Originally Posted by frazell
Last time I checked $0.015 is equal to 1.5 cents is it not?
It is a shame that people don't read contracts and then they love to jump up and down about how they shouldn't get charged some charge they agreed to be charged. If you don't agree with the terms of the contract I have a very bright idea... DON'T SIGN IT!
Enough of my rant, but complaints like this just piss me off.
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Before you get too pissed off, the issue here is that the contract reads 0.015 cents per 1KB, i.e. $0.00015 not $0.015. I actually have to find and read my contract with AT&T, but I know that was certainly the case with the Verizon issue a couple of years ago.
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06-30-2009, 08:58 PM
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5000+ Posts? I Should OWN This Site!
Join Date: Aug 2006
Posts: 5,616
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Quote:
Originally Posted by leslietroyer
We often frequent a cabin in the San Juan Islands (Washington State). It doesn't have a land line. We get GREAT cell phone reception. Unfortunatly it is from Victoria BC. The towers there overpower the towers on the island.
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And there's a spot in Victoria where the only cell signal you can get is from the States. 
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