Apple Wins Laptop Support Wars

"Remember when Apple Chief Operating Officer Tim Cook described netbooks as ‘junky' at a time PC makers were flooding the market with the low-cost computers? A new reliability survey seems to defend Apple's decision to avoid entering the netbook arms race. Apple has earned the top spot as most reliable computer maker, dethroning ASUS, creator of the Eee PC netbook."

Apple scored 374, which put them ahead of ASUS on the study, which tracks both computer construction and support after the sale. Apple has about 9% of the market in the US and 2.4% of the service calls, whereas HP, for example, accounts for 24.9% of the sales with 18.5% of service calls. The rankings were Apple, Lenova, ASUS, Toshiba with HP and Compaq tied for 5th place.