06-06-2007, 12:14 AM
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Executive Editor
Join Date: Aug 2006
Posts: 29,160
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The Voice of Support: The Zune Support Experience
"Welcome to the Show #11 of The Voice of Support! In this session, we sat down with Nabil Pike, Lead Program Manager for Zune Supportability. Nabil talks about the day-to-day activities of the Zune support team, his history here @ Microsoft, and the history of building the support experience for the Zune from concept to market. This is a really cool device - and if you haven't checked it out yet, you really should."
Channel 9 has published an audio interview that talks about the product support experience for the Zune. This interview seems to be "by support people, for support people", so it might not interest everyone. It's interesting to hear about how the Zune support experience was created to match the overall Zune product experience. I've noticed that when calling in - the automated voice is just a bit different than anything else you'll hear at most tech support lines.
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