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Old 05-22-2008, 05:48 PM
Jason Dunn
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Join Date: Aug 2006
Posts: 29,160
Default Seeing Strange Software Glitches? Disable Video Enhancement

This tip requires a bit of an explanation. When I'm upstairs in my house, I use the Zune software on an HP Slimline computer, one that l upgraded to have DVI output because it stupidly shipped with only VGA output (but that's a rant for another day). Because it's a slimline computer, and because I wanted to keep the noise levels as low as possible, I put a low-profile, passively cooled video card in it - an old GeForce 6200 I had kicking around. Yeah, that's a pretty old card!

It works just fine with Vista though, and since no game playing is done on this computer, having a killer video card wasn't a priority - I just wanted something silent with DVI. It's worked out just fine, but the Zune software kept giving me glitches - the screen shot to the right shows you the kind of things I was seeing.

If I put the cursor over the glitchy zones, they'd usually resolve to what they were supposed to be. I also saw problems with the drop shadows under albums, and all sorts of issues with the marketplace. If you're seeing anything like this, here's the fix.

  1. Load up the Zune software and click on SETTINGS in the upper right corner.
  2. On the left-hand list of options, click on DISPLAY. Under the GRAPHICS AND VIDEO ENHANCEMENT section, click on the the DISABLE VIDEO ENHANCEMENT button.
  3. You might not be able to read what it says, but there's only one button there, so click it. There may be a pop-up window that explains what's about to happen - click OK in that window.
  4. Then click OK in the lower right-hand corner, then exit the Zune software.
  5. Start it up again, and this particular problem should be solved.
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