09-07-2007, 11:00 AM
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Executive Editor
Join Date: Aug 2006
Posts: 29,160
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If Your Stylus Breaks, Your AT&T Warranty is Void?
"I've got an AT&T 8525, and I've had it since about mid-June. It was a refurbished model, and the stylus end (the end that screws in) was a little wobbly, but very functional still. We've got a little problem with it now, though. That tip on the stylus (a cheap, $3 part) has broken off. The phone is fine, but the stylus is broken. That in itself isn't a big deal, what sucks is that the stylus is still in the phone, and I have no way of retrieving it without opening the phone up and voiding the warranty. So, what am I to do? I call AT&T to tell them the situation... and I'm promptly informed that the warranty on my phone is now void because of physical damage. What?! A $3 part that's shipped with the phone breaks, and now the phone's warranty is void."
Some stories are too ridiculous to be anything but true - this is one of them. Has anyone else had an experience like this with AT&T or any other carrier?
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09-07-2007, 11:17 AM
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Pupil
Join Date: Dec 2004
Posts: 14
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Re: It Your Stylus Breaks, Your AT&T Warranty is Void?
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Originally Posted by Jason Dunn
Some stories are too ridiculous to be anything but true - this is one of them. Has anyone else had an experience like this with AT&T or any other carrier?
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I've had the same problem with this phone's stylus getting stuck. This has happenned several times, and the way to get it out is to get a regular pen and take out the "innards". This slim pen will then fit inside the stylus hold and with some maneuvering you can pull out the stylus tip. I don't this once or twice, and the other thing I've done is to use the sharp end of a compass (the instrument for drawing circles).
***long quote trimmed by mod JD***
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09-07-2007, 12:17 PM
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Intellectual
Join Date: Nov 2003
Posts: 181
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This is just why I left AT&T in '03. Something goes wrong with a product and they tell me that I am at fault, somehow, and attempt to avoid covering it.
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09-07-2007, 12:54 PM
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Executive Editor, Android Thoughts
Join Date: Aug 2006
Posts: 3,233
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Had a stylus get stuck once - it was a multi-purpose stylus (had a pen built in) and the tip that covered the pen (at the bottom of the stylus) broke off, leaving stylus inside silo. My solution? Super glue. Put a dab on the tip, pushed it onto the stuck stylus, waited 10 seconds, and pulled it out. Never bought another multi-purpose stylus from that company ever again!
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Dr. Jon Westfall, MCSE, MS-MVP
Executive Editor - Android Thoughts
News Editor - Windows Phone Thoughts
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09-07-2007, 01:43 PM
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Thinker
Join Date: Aug 2006
Posts: 330
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Quote:
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Originally Posted by Jon Westfall
Had a stylus get stuck once - it was a multi-purpose stylus (had a pen built in) and the tip that covered the pen (at the bottom of the stylus) broke off, leaving stylus inside silo. My solution? Super glue. Put a dab on the tip, pushed it onto the stuck stylus, waited 10 seconds, and pulled it out. Never bought another multi-purpose stylus from that company ever again!
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I had the same problem once with my old Toshiba E800 and used the same solution. You have to be careful though and not put too much glue on the end otherwise it won't be just the tip thats stuck in there.
I've never bought another 3 in 1 stylus since.
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09-07-2007, 02:10 PM
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Pupil
Join Date: Mar 2007
Posts: 26
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Quote:
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Originally Posted by Jon Westfall
Had a stylus get stuck once - it was a multi-purpose stylus (had a pen built in) and the tip that covered the pen (at the bottom of the stylus) broke off, leaving stylus inside silo. My solution? Super glue. Put a dab on the tip, pushed it onto the stuck stylus, waited 10 seconds, and pulled it out. Never bought another multi-purpose stylus from that company ever again!
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i was just about to suggest that...
if nothing works put the stylus back in the holder make sure it's stuck in there, call AT&T and tell them that the stylus is stuck and you can't get it out... make sure they understand it isn't broken just stuck...
Bottom line: dumb game dumb solution, they're acting like a$$whipes, you've gotta play the a$$hole! Hate to say but this is life!
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09-07-2007, 05:02 PM
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Thinker
Join Date: Apr 2002
Posts: 378
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Stuck Stylus
Jason, I never had a stylus get stuck in the device, but the grey typ on the T-Mobile MDA is always breaking off. I tried crazy glue once, but it broke off again. Now, I buy a three-pack and keep them on hand. Seems like when I do that the first one last forever.
Now, let me tell you of an experience I had not with the stylus, but I was charging my Imate in the car. I made a turn and it fell off the seat pulling the the charging unit out completely. I did everything I could think of, including getting on my knees and praying that I could put it back in. Couldn't do it. I had had enough of Imate anyway and switched.
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"It's alright to pick your friends, but not to pieces."
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09-07-2007, 10:09 PM
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Thinker
Join Date: Nov 2004
Posts: 429
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My phone is a SonyEricsson z525a. Several months ago, my phone started shutting off on me out of nowhere. The only way to get the phone to come back on was to remove and reinsert the battery and power the phone back on, but if I allowed the backlight to go off, the phone would shut off again. I finally called AT&T and got forwarded to their warranty department. They constantly kept asking me questions like "Have you installed any ringtones?" I mentioned that I had; my wife got a couple cans of Pringles that came with winning ringtones. I really miss that Lord of the Rings tone I used to have. The guy finally asks me if I've ever dropped the phone. I thought absolutely nothing of mentioning that yes, it has succumbed to gravity on an occasion or two. Seriously, who has owned a gadget that hasn't tried to jump out of your hand? At that, he said in a very grave voice that he would have to talk to his manager. He came back a few minutes later and made it sound like a really big deal that AT&T has magnanimously decided to ship me a warranty replacement phone, but if ANY evidence WHATSOEVER comes up upon examination of my old phone that ANYTHING I have done to it resulted in my problem, they would charge me for the replacement at full price plus the shipping costs.
There are times when the $175 per line cancellation fee sounds pretty good.
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Current devices: iPhone 3G. Previous devices: Samsung Epix and 1st gen 32GB iPod Touch BlackJack II, iPaq 6945, iPaq hx4705, Dell Axim x30 high, iPaq 3765.
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09-08-2007, 12:23 AM
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Pupil
Join Date: Oct 2005
Posts: 14
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Happened but not with that carrier
I hate that stylus design. In my country, getting warranty coverage comes with the box, but is hard to get.
That happened to me and since opening the device was out of the question, I had to find me a strong needle, stick it in the middle of what was left of the stylus to get some grip and then pull it out. Bought a new one and thats that.
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09-08-2007, 12:25 AM
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Ponderer
Join Date: Oct 2002
Posts: 113
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How Rotten!
I am not clear. Is your warranty voided only IF you open the phone or the based on the stylus tip being broken inside (even if you do NOT open up the phone)?
If the former, then that is reason to drop a company that will not stand by their products. Call your state attorney general or consumer protection bureau.
If the later, why not just let them fix it rather than mess with it yourself? But ultimately what's the worst that could happen? If the warranty is voided, just fix it yourself. If you break the phone would you remain with AT&T? Maybe you could null and void the service contract based on their treatment of you?
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"This is nothing like anything we have yet to experience." - Bob & Ray
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