04-19-2007, 03:00 AM
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Contributing Editor Emeritus
Join Date: Aug 2006
Posts: 8,228
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Blackberry Email Service Outage For Western Hemisphere
http://www.foxnews.com/story/0,2933,266685,00.html
"Research In Motion Ltd. (RIMM) said Wednesday that BlackBerry service had been restored to most users of the popular wireless e-mail device after an overnight service interruption hit customers across North America. The company said in a statement that it's reviewing the root cause of the disruption, which began Tuesday night, and is "closely monitoring systems to maintain normal service levels". It gave no details on what caused the outage."
Wow. I guess I had no idea every blackberry user was going through RIM's service. I assumed those that purchased the service from the carriers may, but I just assumed corporations that purchased the Blackberry Enterprise Server bypassed all of that. So, is this correct?
Blackberry: Corporate Email Server->Blackberry Enterprise Server->Internet->RIM Centralized Server->Carrier->Device
Windows Mobile: Corporate Email (Exchange) Server->Internet->Carrier (optional)->Device
Which model makes more sense? :wink:
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04-19-2007, 02:43 PM
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Thoughts Media Review Team
Join Date: Aug 2006
Posts: 599
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Thanks, RIM, for giving us another reason for migrating to Windows Mobile. It just gets easier and easier to justify the migration.
--Philip
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04-19-2007, 07:38 PM
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Philosopher
Join Date: Apr 2002
Posts: 574
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This is actually one of the reasons many governments want to ban their civil servants from using the BlackBerry. There are only 5 NOC's on the globe, 2 being in Canada and 1 in the UK. Inmagine all your heavily classified e-mail going through a NOC that is in the UK, which by definition may be eaves-dropped by both the UK and US....
Jaap
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04-19-2007, 10:16 PM
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Sage
Join Date: Jul 2003
Posts: 651
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Yeah I really hate the fact that you have to have a BB server then funnel all your data to the BB headend.
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04-20-2007, 08:01 AM
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Intellectual
Join Date: Jun 2002
Posts: 185
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I don't get why still so many vendors get away with their "it has to be all mine" approach. Sony with their never-ending attempts to "invent" new formats that are not used by anyone else. Apple with their hardward that can only be developed by them. Google with stroing whatever you do with them for the rest of your life. But everyone thorwing dirt at Microsoft because they are so strong - ever thought that it may be because they are more open than any of the ones mentioned before?
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04-20-2007, 12:48 PM
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Intellectual
Join Date: Aug 2006
Posts: 126
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The US Government has it's own NOC for the very reason others have mentioned.
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04-20-2007, 02:51 PM
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Contributing Editor
Join Date: Aug 2006
Posts: 1,389
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HAHAHAHAA.. *cough*
Sorry.
silly BB people. 
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04-20-2007, 02:59 PM
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Ponderer
Join Date: Dec 2004
Posts: 72
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This system was at one point owned by Ericsson, and subsequently SBC, and marketed at one point under the product name MobiWan, and it supported most early BB devices, then the carriers caught on. 
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04-20-2007, 05:17 PM
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Neophyte
Join Date: Oct 2006
Posts: 5
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I posted a short article about the "downtime", if its not too much of the same news already. But I do go a bit in deeper to describe how the BlackBerry works. You can ready more about it on my personal Blog: "BlackBerry Suffers Widespread Outage.
Most of you would have read a zillion articles by now about how RIM had to "go slow" so that the NOC will not be overwhelmed by the back-log of data? Well you see, the BlackBerry operates on a store-and-forward mechanism through the NOC. However, because all traffic packets is encrypted, RIM is unable to distinguish between the traffic and hence cannot just "discard" ANY packets at all without the potential of "losing" your e-mails.
I don't know if there are mechanism built into the BES to prevent this: but extrapolate this thinking a little bit further to the point where an NOC outage stretches beyond the NOC's storing/caching ability....
Direct Push is the best eh? 
Regards,
Paul Mah.
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04-20-2007, 08:05 PM
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Intellectual
Join Date: Aug 2006
Posts: 126
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Ah, some folks just don't get it.
Yes, I mean the pocket PC in this case.
I continue to point out that (even as a PPC user and lover), that the Blackberry solution just works. This is RIM's first significant outage in about 7 years - tell me that your exchange environment is that reliable. Remember that this infrastructure did originally use the 9600k Mobitex network to push email before the PPC existed ...
Yes, everything does go through the BB NOC - 3DES encrypted, BTW - and that means that there's no holes in the firewall and no infrastructure for companies to maintain. Since you own the BES and it makes an OUTBOUND connection to RIM to push the email, you don't have a bunch of support costs, and it's as simple for 1 client as for 10,000.
And in the end, it just works. Find me your average upper-middle manager to CxO type and let me give them a 'berry and a Pocket PC, and they'll be more productive with the blackberry in 5 minutes than they will with the PPC in an hour. Sure, the PPC is probably more "expandable" today, but there is a wealth of blackbery software out there, as well.
There's a reason they're called "crackberries" -- and I still rarely hear even my hard-core PPC friends sound as addicted as the blackberry users I know. I know if I had to choose one it would still be the 'berry today.
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