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Quote:
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Originally Posted by ricksfiona
I find subsidized units for new/renewing customers insulting.
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That's an angle I've never thought of - but wouldn't it be possible for a business model built on medium-term locked-in contracts (featuring subsidised devices) encourage churning on the part of customers? Operators/carriers might not have any incentive to design solutions to keep long-time customers if that's the case.
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Originally Posted by ricksfiona
It's easier and cheaper to keep customers than it is to get new ones... Business 101.
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All too true - and something many companies tend to forget.
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Treo 750v Available From Vodafone UK Starting Next Week
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