09-29-2005, 08:00 PM
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Executive Editor
Join Date: Aug 2006
Posts: 29,160
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A New Low in Consumer Confidence: HP's 90 Day Warranty
I couldn't help but notice that on HP's new rx1950 - which is a good-looking device with too high a price for what it offers - the warranty in the United States is a mere 90 days. 8O This is a new low for the Pocket PC market - has anyone seen such a short warranty before on a device from any OEM? 90 day warranties are common on accessories, headphones, cables, and other assorted items, but on a $299 USD Pocket PC? And strangely enough, the rx1950 sold in every other market around the world will have a full one-year warranty. So why do customers in the US get the shorter warranty? Does HP have so little confidence in this model they're afraid of the US support costs of covering it for a full year, or is this merely a financial ploy to sell more extended warranties? Either way, this is a new low for HP and it hurts the Windows Mobile platform in general. For shame HP!
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09-29-2005, 08:07 PM
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Intellectual
Join Date: Dec 2004
Posts: 150
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That is bad indeed. I do have to say, though, that most of the time when I have a problem with a pda it happens in the first month (in which case, it goes back to the place I bought it from) or more than a year later (when the warranty is out anyway). I don't usually get the extended warranties, because I don't keep using them that long.
Not that any of this really matters to me; my last 3 pda's have been HP's, but given that their new devices are comparatively weaker than their competitors', I'm switching brands. MDA IV when it comes down in price!
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09-29-2005, 08:25 PM
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Philosopher
Join Date: Jun 2002
Posts: 498
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Not new at all. RZ1700, H1940 all come with 90 days warranty only.
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09-29-2005, 08:26 PM
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Ponderer
Join Date: Aug 2004
Posts: 70
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In the UK, its not legally possible to offer less than 12 months warranty on new electrical equipment.
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09-29-2005, 08:31 PM
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Intellectual
Join Date: Mar 2005
Posts: 147
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All I can say is that I'm glad I went the Dell route....
I do have an extended warranty with them but it covers even accidental damage (read: I drop the friggin' thing) along with my 1 year warranty.
That, plus the fact I have my WM5 upgrade coming in a week or two... oh yeah, that Dell is looking better all the time....
__________________
Clinton Fitch ~ MVP-Mobile DevicesPrincipalClinton Fitch (Dot) Com!
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09-29-2005, 08:41 PM
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Theorist
Join Date: Aug 2006
Posts: 266
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After 3 iPAQs (4 if you count my wife's), I too have gone the "Dell route". HP will have to make some drastic changes before I buy another iPAQ... I have been completely underwhelmed by HP since the last "good" devices came out. IMHO the 4150/4350 and 2210 were the last truly innovative iPAQ designs... The new iPAQs are overpriced and now poorly supported...
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09-29-2005, 08:41 PM
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Intellectual
Join Date: May 2006
Posts: 237
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Quote:
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Originally Posted by huangzhinong
Not new at all. RZ1700, H1940 all come with 90 days warranty only.
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Likewise with the rx3115 -- it has a 90 day warranty
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09-29-2005, 08:42 PM
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Oracle
Join Date: Mar 2005
Posts: 980
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You get 90 days for any refurbished laptop or pocket pc! Shame on you HP!
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09-29-2005, 08:44 PM
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Oracle
Join Date: Mar 2005
Posts: 980
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Quote:
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Originally Posted by christak
After 3 iPAQs (4 if you count my wife's), I too have gone the "Dell route". HP will have to make some drastic changes before I buy another iPAQ... I have been completely underwhelmed by HP since the last "good" devices came out. IMHO the 4150/4350 and 2210 were the last truly innovative iPAQ designs... The new iPAQs are overpriced and now poorly supported...
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I agree, and I glad I went too with the Dell route. Better service and better warranty.
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09-29-2005, 08:54 PM
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Philosopher
Join Date: Aug 2006
Posts: 498
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Palm only offers a 90 day on their Tungsten E's, so it's not completely unheard of for crappy warranties on the low end stuff.
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