09-30-2004, 05:00 AM
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Executive Editor
Join Date: Aug 2006
Posts: 29,160
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Horrible Tech Support? Share Your Stories
An anonymous reader contacted us after having a negative experience with HP tech support. It gave him the following idea:
"I searched google.com for toshiba sucks and got 27,700 results, then I did a search on hp sucks and got a whooping 152,000 results!"
Ouch, not good for HP! :lol: Granted, HP makes more products than Toshiba does, so this isn't a result that should be taken very seriously. What are some of the worst tech support stories that you have had related to your Pocket PC?
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09-30-2004, 05:05 AM
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Philosopher
Join Date: Mar 2004
Posts: 555
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He must've done the google search without quotes -- I only got 1320 for hits using "HP sucks" (with quotes).
"Toshiba sucks": 292 :lol: -- by that logic, HP sucks approx. 4.5 more (harder?) than toshiba.
Another comparison: "Microsoft sucks" = 9140!
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09-30-2004, 05:25 AM
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09-30-2004, 05:37 AM
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Intellectual
Join Date: Sep 2003
Posts: 187
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Almost everyone has a story about a bad support.
Someone might like HP because he got an excellent support, at the same time you'll another one who hates the same company because of his bad experience.
It all depends on the situation
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09-30-2004, 05:49 AM
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Oracle
Join Date: Dec 2003
Posts: 830
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Sony Clie's support SUCKS.
HP has good support.
Palm is good, but its free for a short time.
Toshiba is ok.
Handspring is ok
Tapwave's support sucks
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09-30-2004, 06:05 AM
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Pupil
Join Date: Aug 2004
Posts: 28
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Well, I had to call an inspector in order to get our Slovene HP moving. I waited for 45 days and nothing happened - they were just playing with me. And on 45th day I sent a fax to an inspector and newspapers and you won't beleive it, but I even got a call from director of HP Slovenia 
I promised myself that this is the last HP product I will ever buy. I heard a lot of things about HP during this time and all I can say is that in the long run they will pay for this behaviour...
Best regards,
Peter
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09-30-2004, 06:22 AM
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Intellectual
Join Date: Apr 2004
Posts: 164
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Yikes! I got 277,000 on google for "i suck". Looks like good customer support needs to start at home. 
*Phil
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09-30-2004, 07:49 AM
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Sage
Join Date: Aug 2006
Posts: 761
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Bet you got a lot of x-rated sites 
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09-30-2004, 01:58 PM
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Ponderer
Join Date: Sep 2004
Posts: 73
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HP really ticked me off with the latest iPaq 4355 ROM update. But by far, I had a much worse experience trying to use my extended service plan for a toasted Toshiba laptop. Full details at http://www.livejournal.com/users/joefuture/2004/09/08/.
The quick version is that I had to return it 3 times before they actually fixed it, spaning a nearly 3 month period. The first 2 times, they didn't acknolwedge there was even a problem. The Best Buy service plan says if they try to fix it 3 times and it's still broken, you get a new one. But apparently my first 2 tries didn't count because they refused to admit there was a problem (never mind it wouldn't even boot). So if it happens again, I get to try at least 2 more times before I get a replacement.
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09-30-2004, 02:29 PM
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Ponderer
Join Date: Dec 2004
Posts: 97
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This topic is perfect for this link
Not sure how many saw this link but it sure is funny ..
http://www.illwillpress.com/tech.html
*** Moderator note - "bad language" warning for the above link.
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