Janak Parekh

Mike Temporale

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sponge

gorkon280

I signed the e740 one and it never made a difference and I really doubt that this one would. One time it did work was when Milton Hershey School was trying to sell Hershey Foods but I am not sure if it was the petition or the massive community outcry that they'd sell the company that built the city of Hershey.

Kevin Daly

However, if we say nothing then we can be certain that won't make a difference.

This is a huge PR blunder from HP - I've been an enthusiastic customer since the Jornada 545 but the pattern of arrogance and disdain for customer concerns is getting depressing.
Let's look at a few gems, and typical HP responses:

Jornada 54x :The 12 bit display originally marketed as 16 bit.
"Some users may unfortunately think that when we said 16 bit we meant something other than 12 bit..."
Jornada 56x: Dust. Bigtime.
"Dust, what dust? You should get your eyes checked mate".
Various 2003-era PPCs: Yellow tinged screen
"<Silence>"
WM2003SE upgrades:
"You don't need that, little person"
2004-era PPCS: Only one VGA model.
"Only Enterprise Users could possibly have a use for VGA. Go away, little person."

Logically this will cause those of us contemplating buying one of the new HP models to pause and wonder whether we'll have any opportunity to upgrade to the Magneto version of the OS next year.
That will be a significant operating system upgrade, and well worth having.
HP might want to think about publicly addressing this question soon (it's reasonable to assume that they are working with early versions now, so it's not as if they have no idea whether the new machines will support it).
So on current form I expect silence, or worse.

ctmagnus

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pepemosca

felixdd

They also gave the opportunity to have users refund their units if they wished to do so. Same can't be said for other companies that make a booboo, but doesn't offer a refund (i.e. Viewsonic publishing that not all of its 64 MB ram is accessible to the user.)

Other units have problems with dust (i.e. Ipaq 36xx). And HP actually heeded customer complaints because the later roll-outs of the 56x series do not have dust problems.

That's not a mistake/problem per se as it is a poor choice of parts. And not all the screens are yellow, nor do all the screen share the same level of "yellowness".

That's a call based on money and potential losses on their new units, which do not differ greatly from the older series besides the OS and a few other bells and whistles.

They made a tactical choice. That's the same as all the PPCs relased before the e805, but after the high-res Sony Palms flooded the market: "no one needs more than 320x240".

In all fairness, I think HP is one of the better companies at ensuring that their products are functional even after its release. They releases patches regularly (2 patches exist for the 22xx series -- a lot more than other devices of other manufacturers). This is a lot different than Palm, which has yet to release driver-building information to Sandisk regarding the SD slot for some of its Palms (for the SD wifi card). And if I heard right, some of its older version can't possibly support the card either -- IMHO a bigger blunder than dust will ever be. As it stands, Palm is behind PPC in terms of wireless capabilities, that much is true.

So count your blessings. Despite a few mistakes, HP is still one of the best manufacturers around. And the fact that they finally included a flip lid into their new PPC -- something that other manufacturers still haven't started to do (even in the 56x days!) tells you that HP does listen to their customers, despite being a bit slow on this issue.

Kevin Daly

SHoTTa35