11-10-2003, 04:00 PM
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Executive Editor
Join Date: Aug 2006
Posts: 29,160
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OEM Windows Mobile 2003 Upgrades Promising Outlook 2003 and Not Delivering?
I received a note from a reader who ordered the Viewsonic Windows Mobile 2003 upgrade, and their upgrade FAQ stated that users would also get a copy of Outlook 2003 in addition to the actual OS upgrade. The problem is that the upgrade package this reader received had Outlook XP (2002) on it, not 2003. Upon contacting Viewsonic, they told me it was a typo in their documentation - users are supposed to get Outlook 2002. Viewsonic isn't alone however: check out this HP document. I wonder if all the OEMs are making the same mistake?
I'm actually surprised that the OEMs are offering any version of Outlook - the original owners of the devices would have received Outlook with their devices...perhaps it's a bundle with ActiveSync directly from Microsoft?
Anyone else had an experience like this when ordering their upgrade CD? What do Dell and Toshiba do?
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11-10-2003, 05:01 PM
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Oracle
Join Date: May 2003
Posts: 984
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Dell promises - and ships - Outlook 2002.
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11-10-2003, 05:13 PM
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Ponderer
Join Date: Feb 2002
Posts: 69
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Precisely
That's my experience as well. My wife purchased an X5 a few months ago and it came with PPC2k2 and Outlook 2000. My more recently purchased X5 w/WM2k3 came with Outlook 2k2 (as expected). When I purchased the WM2k3 upgrade for my wife's unit it came with Outlook 2k2. The upgrade went flawlessly, by the way.
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11-10-2003, 05:31 PM
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Pupil
Join Date: Feb 2003
Posts: 34
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Jason,
I think this is just a simple typo on the part of HP.
The HP Announcement Information states:
Quote:
What did Hewlett-Packard (HP) announce?
HP has announced to customers who have recently purchased or who own the iPAQ Pocket PC h5400, h3900 or h3800 Series products have the opportunity to upgrade the Operating System from MS Pocket PC 2002 with MS Outlook 2000 software to MS Pocket PC 2003 with MS Outlook 2002 software.
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This seems pretty clear that they will be offering Outlook 2002 with the upgrade.
Later on in the document it states:
Quote:
What software will be included on the Pocket PC 2003 Upgrade CD-ROM?
The Microsoft Pocket PC 2003 Operating Syste, Microsoft Outlook 2003 and MS ActiveSync 3.7 will be included. Also, HP software which consists of updates to support the new operating system as well as key software deliverables to support your product.
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I would say that this is a simple typo - the person writing the document was probably locked into the number 2003 after typing the operating system name. You'll note that they also typed instead of "System".
Microsoft could probably make things easier and avoid all of this confusion if they didn't keep tagging the year suffix onto the end of every new item of software they release.
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11-10-2003, 05:40 PM
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Pontificator
Join Date: Feb 2004
Posts: 1,398
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My Axim X5, which I bought the first week it was available, came with Outlook 2000.
But it doesn't install. Neither does the CD that came with a new X5 that a friend bought a month ago.
Ahem....<annoyed mother voice> DELL!!! </annoyed mother voice>
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11-10-2003, 06:28 PM
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Pontificator
Join Date: Jul 2003
Posts: 1,041
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I bought the PPC 2003 upgrade for my IPAQ 3870 and it's been GREAT! HP and Compaq has always been great at supporting their products.
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11-10-2003, 07:46 PM
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Oracle
Join Date: Aug 2006
Posts: 841
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I've noticed this when I opened my H3970 WM2003 upgrade a couple of months ago... Really bad, but HP support is not good anyway. I called them on the date it was supposed to be out, and the person said "You have to call Microsoft to get updates". :roll: Only after I talked to the NZ Mobile Devices manager things were clarifieid with the robots in their call centre.
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11-10-2003, 08:12 PM
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Sage
Join Date: Jul 2003
Posts: 713
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Quote:
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Originally Posted by ch_thom
Microsoft could probably make things easier and avoid all of this confusion if they didn't keep tagging the year suffix onto the end of every new item of software they release.
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Heck, I'd be happy if they'd just pick a format and stick with it.
NT, 2000, XP, 2003... :roll:
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11-10-2003, 08:32 PM
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Neophyte
Join Date: Jan 2004
Posts: 9
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Re: OEM Windows Mobile 2003 Upgrades Promising Outlook 2003 and Not Delivering?
Quote:
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Originally Posted by Jason Dunn
What do Dell and Toshiba do?
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Dell shipped Outlook 2002 (XP) with the Upgrade CD. Don't know what Toshiba did, they didnt even provide an EUU3 for my E570 :-(
__________________
Markushttp://www.pocket-expert.de
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11-10-2003, 08:50 PM
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Pupil
Join Date: Jan 2003
Posts: 39
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Toshiba issued a statement that there is no reason to provide an upgrade, since Outlook 2000 was included with our original purchase and it provides the latest available technology to end users. :roll:
Err... Or they couldn't get it to work with their PDA's.
Or they just don't give a rats a$$ about the people who bought their products.
After all, didn't you hear? Pocket PC is dead.
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