08-21-2003, 02:33 AM
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Editor Emeritus
Join Date: Sep 2006
Posts: 3,060
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Sorry, Looks Like Dell Upgrades Are Delayed Again
I haven't personally heard from Dell directly, but one of our readers says he received this disheartening e-mail from them about the Windows Mobile 2003 upgrade CD:
"We have reviewed your order. Although we had anticipated being able to ship your order sooner, we are experiencing an unexpected delay and will not be able to ship this order and any associated orders until on or before 10/1/2003. If you do not wish to wait, you may cancel your order and receive a prompt refund. Please be aware that unless you tell us that you want us to continue with the order despite the delay, your order will be automatically canceled on 08/22/03. To give your consent to continue your order, please contact Dell at 877-868-3355 or email us at [email protected]. Please include your customer number or order number with any correspondence. We apologize for any inconvenience this delay may cause you."
Wow. Not only does it seem like the delivery date will NEVER arrive, but now you have to notify them within the next two days if you DO want them to ship the upgrade after all. Major Bummer.
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08-21-2003, 02:38 AM
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Intellectual
Join Date: Aug 2006
Posts: 194
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I haven't received any notification from Dell yet. Still waiting for 9/8.
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08-21-2003, 02:42 AM
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Thinker
Join Date: Jul 2003
Posts: 366
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I just received the same e-mail from Dell......no shipment at end of this week....looks like another 6 week delay.....
Although I can appreciate their situation and their communication, I have to say I'm more than a little disappointed that they can't resolve a firmware type internal issue in a reasonable time frame.....in the end I'd prefer to have a top notch upgrade, so I'll bite the bullet and wait again. :duh:
One issue I have, however: I have to respond to Dell within 48 hours or my order is automatically cancelled! :evil:
That's a little unreasonable considering I've given them 8 weeks to fill my order! Are they just trying to "weed out" some orders to buy more time for distribution???
It will be interesting if they somehow compensate for this with a discount on the original price or a coupon for a percentage off of some accessory....
KCT
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08-21-2003, 03:27 AM
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5000+ Posts? I Should OWN This Site!
Join Date: Aug 2006
Posts: 5,616
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Re: Sorry, Looks Like Dell Upgrades Are Delayed Again
Quote:
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Originally Posted by Brad Adrian
...will not be able to ship this order and any associated orders until on or before 10/1/2003.
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So October 1 is the latest it can ship. IIRC some people were waiting six months or more after the release of Pocket PC 2002 before they received their upgrade CDs.
__________________
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08-21-2003, 03:27 AM
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Pontificator
Join Date: Jul 2003
Posts: 1,466
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I received the same Dear John letter several hours ago. I've been quite patient so far, but this is bull****. Hell, Christmas is just around the corner, why not wait until then? :roll:
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08-21-2003, 03:34 AM
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Pupil
Join Date: Jul 2003
Posts: 48
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Maybe they're waiting to release it with Gateway's Pocket PC.
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08-21-2003, 03:41 AM
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Mystic
Join Date: Dec 2003
Posts: 1,639
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This is BS. people in the UK have been receiving upgrade CDs for a couple of weeks.
Does anyone have an unofficial upgrade or a link to one that they can share? If I can get one, I'll be happy to share it with anyone that wants it.
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08-21-2003, 05:07 AM
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Thinker
Join Date: Sep 2002
Posts: 405
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Quote:
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Originally Posted by Foo Fighter
I received the same Dear John letter several hours ago. I've been quite patient so far, but this is ********. Hell, Christmas is just around the corner, why not wait until then? :roll:
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This IS BS. Why does it have to take them THIS long to ship this? They had it availble earlier, until the "hackers" stole the copy and put it on their warez sites. Now we have to wait until October 1st!?
Dell has dissapointed me, yet again. Why don't they wait until Valentines Day; no wait, I forgot-that would be too early for Dell to ship this. :treadmill:
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08-21-2003, 06:31 AM
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Contributing Editor Emeritus
Join Date: Jun 2003
Posts: 1,350
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I'm in The Netherlands, and have received my upgrade about two weeks ago. Who knows what causes the delay in the delivery in the US or other parts of the world? My experience with Dell is a very pleasant one, so I think they must have valid reasons.
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08-21-2003, 06:56 AM
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Pupil
Join Date: Jun 2002
Posts: 13
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I got from my sales rep today that it would be first week of September before it will ship. Haven't seen the dear John letter yet.
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