06-27-2003, 06:15 PM
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Editor Emeritus
Join Date: Aug 2006
Posts: 15,171
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Update on iPAQ Upgrades
A number of people wrote in to say that HP has finally posted details to their Pocket PC 2003 upgrade page. If you are within the free upgrade period, there is a coupon you have to fill out and send in; otherwise, you can buy the upgrade for $29.95 for the 38xx, 39xx and 54xx units. The 39xx and 54xx units' upgrades will ship in July; the 38xx units' upgrade will ship in October.
Update: The purchase link isn't useful yet. Come on HP, get with the program! 
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06-27-2003, 06:18 PM
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Pupil
Join Date: Jul 2003
Posts: 48
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Alas, in true HP fashion, the purchase link is not available yet (or, should I say, "leads nowhere"). :evil:
I hear it'll be up and running on Monday, from what I've read on the Brighthand and Pocket PC Passion forums. Then again, I've also heard that the 54xx/39xx series upgrade don't ship until the end of July, and those poor 38xx users don't get their upgrade until October.
-Kyle
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06-27-2003, 06:18 PM
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Pupil
Join Date: Mar 2002
Posts: 12
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Bad Link?
When I click on the purchase link, I get taken to a page that has no information about the upgrade at all. This happens on the official page, as well as the link in the newspost above.
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06-27-2003, 06:45 PM
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Editor Emeritus
Join Date: Aug 2006
Posts: 6,305
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I ended up just doing the snail mail version. Doesnt look like it will take any longer anyway.
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06-27-2003, 06:51 PM
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Sage
Join Date: Aug 2006
Posts: 740
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Quote:
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otherwise, you can buy the upgrade for $29.95 for the 38xx, 39xx and 54xx units.
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This comment is not directed at ANYONE in particular... Please excuse my frustration with this..
:soapbox:
There is no link to order the upgrade. While the posts from both Trimble and Trokair say much the same thing, Trokair's only offers more rumor about WHEN an upgrade link will be available. This whole process has been put together in a half-@$$ed method by HP. (Trokair, I am not lashing out at you, man...nor am I suggesting that you shouldn't have offered your information. All I am saying is that HP is strangely absent in all of this when they should just come out and close the loop on this and other issues.)
I'm not as angry about this as others are; but I am very frustrated that someone over at one of the biggest computer hardware manufacturers can't see that they haven't done their job correctly.
Does anyone at HP monitor this or other enthusiast sites for items like this? Does anyone at HP pass this kind of information on to someone of authority within the Pocket PC projects or divisions that can initiate a change or correction??
The Pocket PC community is larger than it was when PPC 2002 was initially released, and there are MORE people wanting this upgrade than there were wanting the H31/3600 upgrade. But yet...HP seems to be handling this with the same consistency that Compaq handled the H31/3600 upgrades.
Haven't we learned anything from the previous experience that would be/ could be implement here so we don't have to go through something like that again???
 ukeface2: K... I'm done now.
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06-27-2003, 06:56 PM
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Pupil
Join Date: Jul 2003
Posts: 48
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Quote:
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(Trokair, I am not lashing out at you, man...nor am I suggesting that you shouldn't have offered your information. All I am saying is that HP is strangely absent in all of this when they should just come out and close the loop on this and other issues.)
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S'ok. I know what you're tryin' to get at, Chris. To be absolutely honest, you'd think they would have learned their lesson after the whole 2002 Upgrade fiasco. x_x
Lasher, when you say you snail-mailed it, I take it that you're doing it through Microsoft's Technology Fulfilment Program, and not HP?
-Kyle
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06-27-2003, 07:01 PM
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Ponderer
Join Date: Apr 2004
Posts: 65
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I'm with you Chris! To make matters worse, the people at HP sales are quite rude about the situation. I called and the guy told me, "yeah, yeah, it's not available yet and we don't know when it will be. We're waiting for Microsoft to release the software." When I mentioned that their web site said it was available, the guy said, "Yeah, well I've been fielding calls from people all day about this. Microsoft told us to put it on our web site on a specific day, so we did. We still don't know when it will be available. You'll have to check back in a few days." Microsoft told them to post the information? Unlikely at best. This is just another example of the ignorance at HP and their practice of hyping things before they're available. Honestly, I love my iPaq and don't "need" this upgrade. I do expect to be able to order it when there is a link on the website. I also don't need the "attitude" when I call in to the sales line.
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06-27-2003, 07:15 PM
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Pupil
Join Date: Nov 2005
Posts: 13
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October!!!! :!:
Damn - I'll have bought a new 5550 by then. And my 3870 will be reduced to a 'live in the car GPS unit' So looks like I won't bother to upgrade. :evil:
Major Gripe - Why is it that the Rest of the World had to wait for stuff to get released in the US sometimes. There is no info on the UK HP site on the upgrade. I mean surely HP realise they're a Global comapny now. Why treat half the world differently?
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06-27-2003, 07:20 PM
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Thinker
Join Date: Jul 2003
Posts: 361
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Quote:
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Originally Posted by ericdo
Major Gripe - Why is it that the Rest of the World had to wait for stuff to get released in the US sometimes. There is no info on the UK HP site on the upgrade. I mean surely HP realise they're a Global comapny now. Why treat half the world differently?
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That's what makes the world go 'round, I guess. Not surprising or unusual, really. There are tons of products out there that make in-roads in Asia and Europe before coming to the states, too. For instance, that neat little Orange SPV. Didn't that come out in the UK first?
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06-27-2003, 07:27 PM
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Intellectual
Join Date: Mar 2006
Posts: 137
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Quote:
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Originally Posted by ericdo
October!!!! :!:
Damn - I'll have bought a new 5550 by then. And my 3870 will be reduced to a 'live in the car GPS unit' So looks like I won't bother to upgrade. :evil:
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Seems like that's what HP wants. The longer you have to wait for an upgrade, the more likely you'll be to buy a new device. That is if you aren't already at the brink of just selling off your handheld and going back to a notepad. :evil:
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