03-13-2003, 07:30 PM
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Executive Editor
Join Date: Aug 2006
Posts: 29,160
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Viewsonic Steps Up with Memory Label on Box
The Pocket PC community (us included) was pretty hard on Viewsonic when it came to the memory issue (36 MB user accessible rather than 64 MB as we thought), so I wanted to give them an equally big pat on the back for being very up front about it on the packaging. It's one thing to put it in a small six-point font at the bottom of the spec list on the back, but when I received my V35 a few days ago, it had a big sticker on the front:
Good job Viewsonic. In an era of dishonest marketing, I value the fact that once you realized your mistake, you didn't shirk away from doing the right thing. Way to go! :way to go:
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03-13-2003, 07:38 PM
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03-13-2003, 08:02 PM
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Pupil
Join Date: Nov 2002
Posts: 16
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Sorry, but the fact that it only has 36MB it's something that you realize from the first minutes you turn it on. At least that's the first thing I do when I buy a PDA, (to check what's inside). This way the only they'd get by hidding that fact is unsatisfied customers!.
They were utterly slow on responding to this!!! :evil:
There was months of guessing at important PDA forums if certain russian report that said that it only had 36MB RAM was true or not. Certainly we didn't wanted to believe that!.
We asked them about this and they refused to mention anything until the firsts units came into ppl hands and they told us.
My guess is that they did it on purpose so as to maintain big expectatives about the unit. I don't agree with that kind of marketing.
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03-13-2003, 08:04 PM
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Editor Emeritus
Join Date: Aug 2006
Posts: 15,171
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Quote:
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Originally Posted by Yuta
Sorry, but the fact that it only has 36MB it's something that you realize from the first minutes you turn it on. At least that's the first thing I do when I buy a PDA, (to check what's inside). This way the only they'd get by hidding that fact is unsatisfied customers!.
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Your last sentence there precisely implies that it was a mistake. You're assuming that an organization as large as Viewsonic has handheld experts throughout marketing. Nothing could be farther from the truth. I've worked with marketing groups, and I can tell you, they vary widely in technical expertise.
Most likely, what happened is that complaints finally propagated up to high-enough levels once the product shipped so that action took place. The fact that Viewsonic did so forthrightly after the fact is what we're commending.
--janak
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03-13-2003, 08:08 PM
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Thinker
Join Date: Mar 2004
Posts: 383
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Yeah, thumbs up to Viewsonic for being such a good sport. :way to go:
Now only if they'd make a 400mhz version with new XScale and introduce it to Europe. Sometimes I get this feeling that only Toshiba understands the value of the European customers.
/jizmo
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03-13-2003, 08:18 PM
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Contributing Editor Emeritus
Join Date: Aug 2006
Posts: 8,228
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Quote:
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Originally Posted by Yuta
Sorry, but the fact that it only has 36MB it's something that you realize from the first minutes you turn it on. At least that's the first thing I do when I buy a PDA, (to check what's inside). This way the only they'd get by hidding that fact is unsatisfied customers!.
They were utterly slow on responding to this!!! :evil:
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They responded within days of changing their web site. We don't know that they added the stickers just this week or not. Jason just got his V35 and noticed it. They may have been using the sticker for months.
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03-13-2003, 08:20 PM
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Contributing Editor Emeritus
Join Date: Aug 2006
Posts: 8,228
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Quote:
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Originally Posted by jizmo
Now only if they'd make a 400mhz version with new XScale and introduce it to Europe. Sometimes I get this feeling that only Toshiba understands the value of the European customers.
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Toshiba? That is the company that won't give us an EUU3 for the E570 or E310, right? :roll:
Everyone here raise your hands if you think Toshiba will give us an EUU4 for the effectively discontinued E330 (now that the 350 is coming out) and the E740 (now that the 750 is out) if MS does another EUU? Come on. Let me see those hands. Ok, thanks. That's what I figured. Me neither. 
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03-13-2003, 08:30 PM
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Thinker
Join Date: Mar 2004
Posts: 469
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Quote:
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Originally Posted by Ed Hansberry
Quote:
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Originally Posted by jizmo
Now only if they'd make a 400mhz version with new XScale and introduce it to Europe. Sometimes I get this feeling that only Toshiba understands the value of the European customers.
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Toshiba? That is the company that won't give us an EUU3 for the E570 or E310, right? :roll:
Everyone here raise your hands if you think Toshiba will give us an EUU4 for the effectively discontinued E330 (now that the 350 is coming out) and the E740 (now that the 750 is out) if MS does another EUU? Come on. Let me see those hands. Ok, thanks. That's what I figured. Me neither. |
That's exactly why I got rid of my e570. Even though it was their first US ppc, the support should have kept going for it. :?
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03-13-2003, 09:25 PM
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Intellectual
Join Date: May 2005
Posts: 215
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Its better late than never...
I think we should all keep viewsonic in mind when making our next ppc purchase, since they were not afraid to admit a problem.
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03-13-2003, 09:42 PM
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Pupil
Join Date: Nov 2002
Posts: 17
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Quote:
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I think we should all keep viewsonic in mind when making our next ppc purchase, since they were not afraid to admit a problem.
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I have the V35, and I love the thing. I have yet to run into an issue where the available memory was an issue, TBH. My only complaint so far is not with the unit, but with the lack of accessories (like cases) available for it at this time. Hopefully, that will change soon as more people pick one up. 
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