11-02-2002, 06:51 PM
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Executive Editor
Join Date: Aug 2006
Posts: 29,160
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We're in DNS Hell
I'm really ticked off at Rackshack. First they randomly delete pocketpcthoughts.com from their DNS on Wednesday. I don't figure it out until Thursday, at which point I frantically call and ask for it to be added back in. I submit a trouble ticket while on the phone, and they assure me it will get added back in. Our site starts dropping off the grid with a few ISPs. Last night I called again, and the DNS wasn't updated - the trouble ticked was never submitted. More ISPs lose Thoughts. They assure me that by 7 AM this morning when they reboot their DNS it will work again. It doesn't. I call back again, and they have no excuse other than "Well, gee, we're selling a lot of new servers and I guess we're backlogged." Now I'm told that by 3 PM today it will be added back in, but in the meantime most ISPs have already dropped Thoughts as being a valid domain.
I guess that's all $99 a month will buy me - gobs of bandwidth, but lazy technicians. :evil: I managed to add a 3rd and 4th DNS that may prop out faster than Rackshack, which is how I'm able to reach this site. Things will be quite unstable for another 48 hours or so...at which point I hope everything will work.
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11-02-2002, 07:00 PM
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Ponderer
Join Date: Jul 2003
Posts: 106
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Hey
I run a significantly less extensive site than you do. I am hosted by OLM.net. They have tons of bandwidth, and REALLY REALLY REALLY great service. They have tons of options to choose from.
*And no, i don't work for them, this is just a friendly suggestion from one extreme internet user to another.
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11-02-2002, 07:04 PM
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Sage
Join Date: Feb 2002
Posts: 725
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Yup, it was pretty funny, I thought it was my email not working so I changed my address in preferences only to find it was the site and my account was deactivated 
But I found it kind of fun, No PPCThoughts all morning, and then the floodgates opened!
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11-02-2002, 07:09 PM
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Executive Editor
Join Date: Aug 2006
Posts: 29,160
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Re: Hey
Quote:
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Originally Posted by yada88
They have tons of bandwidth, and REALLY REALLY REALLY great service.
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Thanks for the suggestion, but in looking at their prices, it would cost me $849 US a month to get the bandwidth I need to be "comfy" - 200 GB. Too expensive for my tastes...
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11-02-2002, 07:10 PM
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Intellectual
Join Date: Mar 2004
Posts: 170
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Sorry for the problems Jason -- good luck on getting them fixed. I've had problems getting to ppct all day, and sometime yesterday. GOD did I miss it!!
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11-02-2002, 07:13 PM
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Sage
Join Date: Feb 2002
Posts: 725
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I still can't send to your (or at least Steve's) "@pocketpcthoughts.com" address btw
P.S. If Steve's reading, my account works again Thanks for checking!
Update: Actually, from my MSN account I can, but my other ISP haven't gotten you yet.
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11-02-2002, 07:38 PM
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Executive Editor
Join Date: Aug 2006
Posts: 29,160
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Quote:
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Originally Posted by ThomasC22
I still can't send to your (or at least Steve's) "@pocketpcthoughts.com" address btw
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Yeah, it will be very chaotic and semi-broken for several days. Nothing we can do but bunker down and wait it out. :?
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11-02-2002, 07:59 PM
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Ponderer
Join Date: Jul 2003
Posts: 94
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I am hosted by a company that uses rackspace and I have the same problems!
For the last month or so Rackspace has refused to believe thier routing table is meesed up in regards to the server I am hosted on. Therefore I get random drop outs and service outages!
The actually had the gaul to tell my host that it was thier problem because Rackspace certainly couldn't have messed up.
__________________
"So Shut Up, Live, Travel, Adventure, Bless, And Don't Be Sorry." - Jack Kerouac
www.seadoc.net |
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11-02-2002, 08:02 PM
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Ponderer
Join Date: Dec 2004
Posts: 97
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You are so ready for IBM
You may want to switch to the leader.. IBM.. Their support, change and problem management can not be beat
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11-02-2002, 09:32 PM
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Pupil
Join Date: Feb 2002
Posts: 10
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Never have this problem again
Use this free backup DNS service...it's absolutely excellent:
http://www.freedns.com
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Linear Mode
