10-21-2002, 09:50 PM
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Contributing Editor Emeritus
Join Date: Jun 2003
Posts: 1,350
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Toshiba e740 recall
http://cdgenp01.csd.toshiba.com/content/product/pdf_files/e740_ProductUpdate_102102.pdf
Toshiba has announced a voluntary recall for Pocket PC e740 units. These devices could lose data if the battery is allowed to fully discharge or if the battery is disconnected from the product for any reason. This problem only concerns devices with serial numbers 72014641L through 92041620L. If the serial number of your Pocket PC falls outside this range, the device is not impacted. Click the title of this post for a .pdf file with full details on the recall. Source: Brad Isaac of Pocket PC Addict.
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10-21-2002, 10:00 PM
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Theorist
Join Date: Sep 2005
Posts: 275
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Sign of a company that provides good customer after-retail service.  keep it up Toshiba
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John Cruz
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10-21-2002, 11:32 PM
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Pupil
Join Date: Feb 2002
Posts: 16
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Hm. Quite Strange. Toshiba Canada has removed the e740 model from their Website :?:
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10-21-2002, 11:58 PM
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Pupil
Join Date: Mar 2002
Posts: 24
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Good idea, poor execution
I have been very happy with Toshiba support to date - they have been very quick, knowledgable and courteous. But the replacement policy they are using is unacceptable. I have to send them the device and be without it for 5 days. The reason I have been told by two differenet service reps is that they do not have the inventory to send a replacement or loaner device. (Handspring did they when they recalled one of their devices before) Nor are they offering an exchange policy.
This is killing me. I have been using PDA's since 1998 and have become heavily dependent on them (for business and personal information) just as most users in this forum.
It is great that this device is so popular and thet Toshiba is actively trying to fix the problem. I just wish it didn't take five days.
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10-22-2002, 12:35 AM
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Thinker
Join Date: Jun 2002
Posts: 390
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Toshiba almost went belly up with multibillion dollar class action lawsuits related to their laptop a couple years back. (something about covering up diskette driver glitch) And that happened during the peak of Japanese recession, and they were bleeing money enormously, that's why they almost went belly up.
Apparently they learn something from that.
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10-22-2002, 01:08 AM
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Neophyte
Join Date: Oct 2002
Posts: 6
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Quote:
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Originally Posted by rlaustin
Hm. Quite Strange. Toshiba Canada has removed the e740 model from their Website :?:
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hm..you're right.. and if you look at the bottom of the page it says
"*** IMPORTANT PRODUCT UPDATE : Toshiba Pocket PC e740 ***"
which links to the letter
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10-22-2002, 04:41 AM
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Ponderer
Join Date: Aug 2002
Posts: 111
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kudos! ...nice to see that some manufacturers are beginning to realise that if you let your customers down they won't return... and also spread "the good news" to their friends as well... 
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10-22-2002, 07:49 AM
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Swami
Join Date: May 2004
Posts: 4,396
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Good Customer Service
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Originally Posted by johncruise
Sign of a company that provides good customer after-retail service. keep it up Toshiba |
That inspired me to think up a new marketing slogan. "Toshiba: After Our Device Fails, We'll Recall It!"
Personally, I think the best customer service is producing a device that doesn't need recalling. Call me odd, I guess.... :-)
Steve
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10-22-2002, 08:41 AM
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Magi
Join Date: Feb 2002
Posts: 2,386
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Re: Good Customer Service
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Originally Posted by Pony99CA
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Originally Posted by johncruise
Sign of a company that provides good customer after-retail service. keep it up Toshiba |
That inspired me to think up a new marketing slogan. "Toshiba: After Our Device Fails, We'll Recall It!"
Personally, I think the best customer service is producing a device that doesn't need recalling. Call me odd, I guess.... :-) |
Obviously, Toshiba doesn't put out a device that they think they'll need to recall later (what company would?), but they showed some responsibility by owning to their mistake when it happened.
What you call Customer Service is what I normally refer to as Quality Assurance. Customer Service simply is the "service" (not product) they provide to their "customer" (implying the person bought something in the first place).
With that, I too give them a lot of credit for their customer service.
Now, whether they can clean up their QA in the future remains to be seen. Sadly, this is seemingly a problem for almost all PPC vendors today. The last rock-solid device seen on the market was the Casio E-125. If you take away the initial dust issues, the HP56x could probably be counted in that line as well.
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10-22-2002, 05:38 PM
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Swami
Join Date: Feb 2004
Posts: 4,303
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Re: Duplicate post...
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Originally Posted by Marlof Bregonje
In future if you'd like us to link to a post of yours that you put in the generic forum on the front page, just let us know through the Submit News menu option.
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I can't see that option Marlof - it used to be there - has it been removed?
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