04-17-2002, 04:31 PM
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Editor Emeritus
Join Date: Sep 2006
Posts: 3,060
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My iPAQ's Back...
I was one of the people who jumped really quickly on Compaq's short-lived offer to perform hardware repairs for the 3800's backlight problems. I figured that I'd be the guinae pig this time and see if the repair actually worked.
Well, I sent it out last Thursday afternoon and it arrived back today. The packing slip says they replaced the "PCB ASSY INVERTER BOARD ROSELLA," and so far, the backlight **seems** to be behaving. I've got to completely restore the device, though, so when I'm back up and running as normal, I'll let you know how effective the repair was.
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04-17-2002, 06:01 PM
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Ponderer
Join Date: Feb 2002
Posts: 70
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I received my iPAQ on Monday 4/15. The next morning I had the backlight problem. It is not happening as much but it still has a problem.
__________________
Current: iPhone, HTC AdvantagePast: 200LX,Newton 120,MP 2100,PalmPilot,Velo1, 620LX,660LX,HP's 680,690,568,REX5000,TriPad,Clio-1050,z50,E-115,E-125,Visor Prism,Aero 2130, iPAQs 3650,3670,3850,3870,5450, Toshiba e740, 128MB iPAQ 3970, iPAQ 5555, Treo 600, Treo 650, PPC-6700
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04-17-2002, 06:22 PM
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Editor Emeritus
Join Date: Sep 2006
Posts: 3,060
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Quote:
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Originally Posted by TMAN
...it still has a problem.
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[Fingers in ears] I didn't want to hear that! I'm not listening! La-la-la-la-la!!!
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04-18-2002, 03:05 AM
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Thinker
Join Date: Apr 2004
Posts: 327
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Same Problems
Yes, sad to say I got mine the next day due to having purchased a CarePaq. All was rosy until last night, when it happened again. Those rat bastards!!!! :evil:  :!: :!: :!:
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04-18-2002, 05:50 AM
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Thinker
Join Date: Apr 2002
Posts: 480
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I just sent mine today and I'm hoping they get it back to me by friday, cause I need it on Saturday. But now I'm starting to worry if this was actually worth it... Has the fix actually worked for anyone? :?
And also, my understanding from what the Compaq support tech told me was that they replace the entire motherboard, not just some inverter board...
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04-18-2002, 11:51 AM
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Pupil
Join Date: Feb 2002
Posts: 40
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Hmm, strange. On the one side they are telling us not to send it in (as in http://wwss1pro.compaq.com/support/reference_library/viewdocument.asp?countrycode=1000&prodid=2183|iPAQ+H3800+Series+Pocket+PC&source=MH020124_CW02.xml&dt=3 ) and on the other hand, when talked to them on the phone, repairing the unit is an option.
I just called Compaq here in Germany for that matter and will send mine in next week to get the repair / exchange.
I guess that they just exchange something and hope that they send you one of the 70% that seem not to have the problem. If you get one of the 30% that have the problem you�re out of luck. (... and have to exchange it again.)
Hopefully I am lucky :wink:
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04-18-2002, 12:17 PM
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Ponderer
Join Date: Feb 2002
Posts: 106
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And now I keep hearing that they may have a software fix for the problem ??????? This is the strangest problem I've ever seen. My IPAQ sits all night, light will not come on in morning. I turn it on and off a couple of times and everythings fine. However during the day, does not matter how long it sits powered off, light will come on, no problem. Weird, really weird.....
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04-19-2002, 04:25 AM
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Thinker
Join Date: Apr 2002
Posts: 480
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Quote:
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Originally Posted by renz
I just called Compaq here in Germany for that matter and will send mine in next week to get the repair / exchange.
I guess that they just exchange something and hope that they send you one of the 70% that seem not to have the problem. If you get one of the 30% that have the problem you�re out of luck. (... and have to exchange it again.)
Hopefully I am lucky :wink:
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Wait, they give you the option to replace it? A compaq manager assured me that the only way for them to do an exchange as opposed to sending it in for repair was to buy a carepaq. Do you have a carepaq or do I have to go kill someone at compaq?
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05-05-2002, 07:18 AM
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Thinker
Join Date: Apr 2002
Posts: 480
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I sent mine in and they dropped and scratched it so I finally got mine replaced and the new one seems to work.  Good luck to all.
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