If you're one of the few who've actually picked up a Windows Phone 7 unit (hey, if you're reading this, you must be!), then you'll know that the buying experience leaves a lot to be desired. Despite Microsoft's spending on topline marketing, getting info (and working units) at retail isn't exactly easy. There's little in the way of support at ground level, except what little the handset manufacturers are willing to put up. For example, even here in Malaysia, I see plenty of ads on the Samsung's Galaxy II and HTC's burgeoning line of Android devices, but few for the Focus or the HD7. The carriers here aren't exactly pushing WP7 either - it's mainly the iPhone4 or Android. That may change soon, as Microsoft's strategy has changed - they're going to concentrate more on sales level training if this article from the Boy Genius Report is to be believed. Not before time, with Mango round the corner.
"A planner is a gentle man, with neither sword nor pistol.
He walks along most daintily, because his balls are crystal."