Originally Posted by after_forever
Don't start blaming the retailers for Microsoft's misfortunes.
You're talking about something entirely different than what Nelson is writing about, and I agree with Nelson. It doesn't matter whether Microsoft has a 2% share or 20% share; the people working at these stores should know about the products they're selling.
I've worked at an electronics store before, and we always had about 15 laptops and more than 50 printers on the shelf at any given time. It was my responsibility to know as much about each and every one of those products as possible so that I could give as much useful advice as possible.