¹ Microsoft Responds to Windows Phone Update Issues - Thoughts Media Forums

Windows Phone Thoughts - Daily News, Views, Rants and Raves

Check out the hottest Windows Mobile devices at our Expansys store!

Digital Home Thoughts

Loading feed...

Laptop Thoughts

Loading feed...

Android Thoughts

Loading feed...

Go Back   Thoughts Media Forums > WINDOWS PHONE THOUGHTS > Windows Phone Software

Thread Tools Display Modes
Prev Previous Post   Next Post Next
Old 02-24-2011, 05:04 AM
Jason Dunn
Executive Editor
Jason Dunn's Avatar
Join Date: Aug 2006
Posts: 29,160
Default Microsoft Responds to Windows Phone Update Issues

<div class='os_post_top_link'><a href='http://windowsteamblog.com/windows_phone/b/windowsphone/' target='_blank'>http://windowsteamblog.com/windows_...b/windowsphone/</a><br /><br /></div><p><em>"It's been roughly 48 hours since we hit the send button on our first Windows Phone software update. The rooms around me are buzzing with folks monitoring the rollout, sifting carefully through incoming phone health data (from customers who provide it) and pouring over the anecdotal update reports you've been posting around the web. You've said loud and clear that you want to be kept in the loop. So here's what we've learned so far."</em></p><p><img height="318" src="http://images.thoughtsmedia.com//wpt/auto/1287617689.usr1.png" style="border: 1px solid #d2d2bb;" width="578" /></p><p>It would have been nice to have seen this shared yesterday morning or evening rather than tonight, but Microsoft has finally responded to the issues that have been reported since Monday morning when the update started trickling out across the world. The post explains that, based on the metrics they've collected so far, 90% of updates have gone smoothly - and of the remaining 10%, nearly half of those failed for two basic reasons: a flaky Internet connection or not enough storage space for the computer to do a backup of the phone. It's mind-boggling that someone would be running a computer with less than what I'd guess is the minimum for backups - 20 GB - but in this age of SSDs, anything is possible. <MORE /></p><p>The post confirms that the update has been stopped for Samsung phones as they work on a glitch that was impacting some Samsung phones. It also confirms that all Windows Phones are "eligible" for the update and mentions nothing about carriers blocking the update - an error of omission or a clever dodging of the truth? Hard to say. Incredibly, it "could be days - or even weeks" before we're all able to update our phones. Weeks? What kind of "phased roll out" is Microsoft doing here, one based on 56K modems?</p><p>Here's what blew my mind about this post: in one Q&amp;A the author writes:</p><p><em>"...Microsoft and the carriers we've partnered with around the world need time to test phone updates to make sure they meet our joint quality, performance, and reliability standards. Testing schedules can vary, and that affects when you'll be able to download an update."</em></p><p>That would seem to imply that rather than us simply waiting for some server somewhere to tell us we can update our phones, some of us are actually waiting for our wireless carriers to test the update before, presumably, telling Microsoft "Yes, you can release this now." I thought that testing happened <em>before </em>the update was released, not after.</p><p>What bothers me most about this seemingly screwed up this whole process is that, when compared to how the competition such as Apple updates their phones - which are on networks all over the world too - this seems fraught with problems. I really hope Microsoft can learn from what's happening right now and smooth out the rough edges.</p><p>One thing's for sure: this <a href="http://www.windowsphonethoughts.com/news/show/100826/windows-update-for-windows-phone-this-is-what-you-ve-been-waiting-for.html" target="_blank">isn't exactly the update process I was waiting for</a>.</p>
Want to contact me personally? Use this. Want to read my personal blog? Check it out. Want to follow me on Twitter? Here you go.
Reply With Quote

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT +1. The time now is 11:25 PM.