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Quote:
Originally Posted by crimsonsky
Frankly, Apple's support is one of the major factors keeping me in the Apple ecosystem. No company is 100% all of the time, but I've never had anything but the best of experiences with Apple's support structure. Having a local Apple store is a huge part of this, of course, since I can make an appointment at the Genius Bar and in every case, the Genius was either able to resolve the problem on the spot or at most within a few hours. Apple's support is top notch and I have to believe it's part of what you pay for when you buy expensive Apple products!
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I would agree! An example for me would be an iMac a few years ago that refused to power up ... I went through standard problem resolution without success, and took the iMac to a local Apple Store. After asking if I had my personal data backed-up (I did), they simply gave me a brand new machine. Now that's service!
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