02-08-2002, 12:44 PM
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Intellectual
Join Date: Aug 2006
Posts: 126
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I can see two possible reasons that it didn't work, not talking hardware. The hardware wasn't the problem, poor management was.
Either it never worked or was flakey. If that was the case it should never have been rolled-out.
or...
It worked, but do to STUPID USERS (applying the generic term) there were problems and Compaq didn't staff the support desk correctly. One support person alone is not even close to what I would have recommended, especially considering who the users were.
There will always be problems, part of managing is looking at risks and making plans to deal with them. Clearly this wasn't done!
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