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		Thoughts Media Forums > APPLE THOUGHTS > Apple Talk
Customer Service: It Isn't Hard And Apple Does It Best

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07-02-2009, 08:07 PM

Jason Dunn Executive Editor Join Date: Aug 2006 Posts: 29,160		Uh...is it really brag-worthy that 58% of Apple customers were happy with the level of support? That's a 42% "failure" rate if you look at it another way. Dell coming in at 46% isn't so far behind. Maybe this would be brag-worthy if Apple was up in the 70% range, but a 12% spread isn't massive. I think good customer service IS hard actually - if it was easy, everyone would be getting 90%+ on these types of surveys. __________________ Want to contact me personally? Use this. Want to read my personal blog? Check it out. Want to follow me on Twitter? Here you go.

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