But you see, the beauty of 'break-fix' is you just change the part and leave. There is no software troubleshooting whatsoever, that is done by the vendor.
Yeah, but the first time you see a slice of cheese in the CD-ROM drive tray, you'll understand what the other comment meant. :lol:
I did break-fix for 5 months 2 years ago and never had any such experiences. Most were business customers.