01-19-2007, 10:15 PM
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Ponderer
Join Date: Oct 2006
Posts: 67
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Just sent my Zune in for repairs
Well, as part of the ongoing saga outlined here, I have just sent my Zune in for repairs. No matter what I did, the Zune software stopped seeing my Zune about 2 weeks ago. I got the empty box pretty quickly and dropped it off at the UPS Store over lunch.
What concerns me is the included instructions and in the email I got which say "if this is for warranty work, include proof of purchase date".
Well, I simply don't keep receipts lying around like that. But I ask you, are there ANY Zunes in existence today which have the warranty expired? I seriously don't remember what the warranty is, I'm assuming 90 days. I bought this device on launch day. Aren't all Zunes still under warranty?
Do you guys think I'll get the box returned to me (postage due as they've warned) unopened with a great big finger flipping me off?
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01-20-2007, 01:50 AM
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01-21-2007, 09:30 PM
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Neophyte
Join Date: Jan 2007
Posts: 1
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How did you get microsoft to repair your zune without a receipt?
Microsoft is denying fixing my zune because i lost my receipt.
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01-21-2007, 09:41 PM
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Executive Editor
Join Date: Aug 2006
Posts: 29,160
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Hmm. Well, it's pretty standard for warranty work to require a proof of purchase - how does Microsoft know the Zune isn't stolen? Sounds harsh, I know, but it's pretty standard for most of the tech industry to require a proof of purchase. If you have nothing at all - not a receipt, not a credit card slip - you may indeed be out of luck. 
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01-22-2007, 05:22 PM
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Ponderer
Join Date: Oct 2006
Posts: 67
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I'm going to keep my fingers crossed. Having said that, I've been imaging and living life without the Zune for about a week now. I miss a lot of the things I got from the Zune but at the same time, I'm not missing the whole fairuse4wm riggamarrow hoops to load it up.
So, I can't decide what I'm going to do when (and if) I get the device back fixed. I toyed with the idea of selling it (if anyone will have it) but at the same time I do like the device and have hopes of more openness through bios updates.
Having been a Zune owner for a while now and now going without though does open your eyes a little. I find myself reading these ongoing reviews and articles with a different point of view than before the technical failure that I've been going through.
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