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View Full Version : CES 2010: The Worst CES Experience I've Ever Had


Jason Dunn
01-13-2010, 01:00 PM
<p><img src="http://images.thoughtsmedia.com/resizer/thumbs/size/600/wpt/auto/1263337993.usr1.jpg" style="border: 0;" /></p><p>CES: it's the geek Mecca. This year, for me, it was a train-wrecka (har har!). Join me on my journey of unpacking the frustrations and tribulations of a CES I'd rather forget. I need some catharsis from the five days I spent in Vegas, so this is more for me than you, but perhaps you'll find it entertaining in a "driving past a car wreck" sort of way.</p><p>When I went to CES 2009, I posted quite a few videos of what I saw there. Producing those videos in 1080p h.264 on my Dell XPS M1330 took a long time, so on December 9th I placed an order for a pimped-out Core i7-based Dell Studio 17. Plenty of time before CES, right? Wrong. Despite calling in a favour with a contact I have in Dell's CTO office, as of December 30th I still didn't have the laptop - the estimated ship date was January 8th, three days after I left for CES. Switching to plan "B", I went out and purchased an HP dv7, a $2000 Core i7-based laptop with a 17.3" screen and a weight of seven pounds. I was planning on bringing this beast of a laptop with me to CES to leave in my hotel room for video production, and I'd carry a netbook me me for day to day CES reporting. Then I started to hear about the security restrictions after the December 25th "underwear bomber" was foiled, and my already rocky start to CES prep got worse. <MORE /></p><p>On January 4th, a day before I left for CES, I spent two hours doing research online and on the phone, trying to determine what I could and couldn't bring on the plane from Canada to the USA. As best as I could tell, the Canadian rules were the strictest in the world - my peers flying in from Europe were able to carry on bags with no particular restrictions. The morning of the 5th I spent an hour crafting a great article about how frustrating the confusion and lack of information coming out of <a href="http://www.catsa-acsta.gc.ca" target="_blank">CATSA</a> (Canadian Air Transport Security Authority) was, and Firefox locked up and I lost my entire article. Here's the <span style="text-decoration: line-through;">short</span> medium-length version: I spent 30 minutes on the phone with a CATSA agent - after trying for two hours to get through their constantly-busy phone line - trying to determine what was allowed and what wasn't. The initial, and sole, <a href="http://www.catsa-acsta.gc.ca/Page.aspx?ID=77&amp;pname=measures_mesures&amp;lang=en" target="_blank">list of allowed items</a> didn't include mobile phones, MP3 players, headphones, or even books. It listed laptops, but not laptop bags. It mentioned a "small purse", but no size dimensions. How was I going to carry two laptops with me?</p><p>The CATSA agent I talked to refused to confirm whether any of the items I had questions about - phone, MP3 player, headphones - were for sure allowed. He said they "Should be". You don't go through airport security with items you <em>think</em> will be allowed on the plane, because if you're wrong, you either don't get on the plane, or your lose the item you're carrying. Who's going to risk that with an HTC HD2, a Zune HD, a Panasonic GF-1 digital camera, a pair of Ultimate Ears headphones, and a Dean Koontz book that you really want to know the ending of? I asked for the dimensions of the small purse to see if I could find a similar bag, and the agent said they had no information on dimensions. He suggested I carry a "man purse" if I had one - but couldn't tell me the size of said "man purse". I kid you not. I investigated how much it would cost me in fees if I were to cancel my whole trip, and decided I'd make the best of it and still go.</p><p>So I went to the airport with all of the above jammed into the pockets of my leather jacket, carrying my Dell XPS M1330 laptop in a neoprene sleeve. I returned the HP dv7 to the store I bought it from before I left. Everything else - including my Canon HF100 video camera - was packed in my suitcase. I arrived at the airport 2.5 hours early, expecting to see long lines. Instead, I breezed through the ticket counter and US customs. Well, sort of - I had a small detour into US border security secondary inspection for some unknown reason where I just sat on a bench for five minutes and no one talked to me before telling me I could go. I arrived at security 15 minutes after I started at the airport.</p><p>What did I see? Security lines that were even lighter than the last time I travelled. Even more shocking? A bunch of people were carrying laptop bags, camera bags, and purses that I'd define as anything but small. Here I was, trying to be Mr. Responsible, doing my research, changing my content creation plans for CES, and the people who evidently didn't know any better or who thought they'd push their luck were able to get through carrying bags I was told would definitely not be allowed. I saw people with big, honking 17" laptops in shoulder bags. As a footnote to this part of the story, post-CES start date (Jan. 8th) CATSA decided to <a href="http://www.catsa-acsta.gc.ca/file/library/71/english/ExemptItems08jan10EN.pdf" target="_blank">publish a PDF with all sorts of details about what's allowed</a>, including the exact dimensions of permissible "small purse", and that laptop bags are permitted. Thank you CATSA for the lemon juice on the paper cut you slashed into me.</p><p>Once I made it to CES, I thought "OK, let's make the best of this." I was staying at the <a href="http://www.imperialpalace.com" target="_blank">Imperial Palace</a>, which, while it has a great location, was far worse of a hotel than I was expecting. I tried to make light of it with a <a href="http://twitter.com/search?q=#ghettohotel" target="_blank">Twitter meme that didn't catch on like I'd hoped it would</a>, but I still had some fun. Wednesday and Thursday were pretty good days, though I managed to overtax myself on Thursday to the point of near-paralysis on Friday. Thursday's stupidity was me walking the show floor for two hours, then three of us walking from the CES show floor over to The Hilton seeking the sustenance of food and drink, failing miserably (The Hilton has very little to offer in that regard that we could find), walking back to the CES show floor, then going to an evening event and walking back from it. Friday morning my body was such a wreck I could barely move.</p><p>By Friday night I was feeling better and headed to a <a href="http://www.cntrstg.com/" target="_blank">CNTRSTG</a> event sponsored by <a href="http://www.displaylink.com/" target="_blank">DisplayLink</a>. While there I was treated to a fine meal and had a good time chatting with my peers. By the time I got back to my hotel, however, I was starting to feel a bit strange. Two hours later I felt a touch ill, but thought it was the gut-wrenching two final episodes of <a href="http://en.wikipedia.org/wiki/The_Shield" target="_blank">The Shield</a> season seven that I watched. When I woke up at 2am puking my guts out, I realized it wasn't the gripping cop drama, but food poisoning or a flu bug. Saturday felt like the longest day of my life as I went through the classic flu symptoms: fever, chills, and no-orifice-shall-be-spared expulsion of what seemed like more than my body weight. I felt like death, but was helped along by the delivery of a few bottles of fluids <a href="http://twitter.com/grahmskee" target="_blank">from a friend</a>.</p><p>By Sunday morning the worst of it was over, and I loaded up on Pepto-bismal and Imodium to fly home. The Las Vegas airport was a ghost town, with no lines for security. I sat there for nearly three hours before the flight boarded. In my delirious state I accidentally deleted (and now can't recover) what was perhaps one of my only interesting videos - it was of an HP Snapdragon-powered netbook prototype - but at least I could carry a small laptop bag with me on the way back. Hooray.</p><p>As I stood at the luggage conveyor belt in Calgary, weak and exhausted, it didn't take me long to notice that I was the only person left waiting for his luggage. That's right, Air Canada had lost my bag on a direct flight from Las Vegas to Calgary. I shuffled, zombie-like, over to the baggage counter, ready to become an angry brain-eating zombie at not yet being able to go see my wife and baby boy waiting outside, and was informed that there were any number of reasons why my bag wasn't there. The TSA could have scanned it and found something suspicious; Air Canada could have not had room for it on the flight, or maybe just lost it. At that point, I didn't care. I stumbled outside, hugged my wife and child, went home, and slept for 12 hours.</p><p>The next evening (Monday), an Air Canada courier dropped off my suitcase - reeking of cigarette smoke - and thankfully all of my electronics were still inside. CES 2010 was a complete failure from a news coverage and health perspective for me, though I did manage to network and meet some of the right people for <a href="http://www.laptopthoughts.com/" target="_blank">the next Thoughts Media site</a> to launch (there's your treat for reading to the end of this long-ass rant). I can't think of very many things that I truly regret in life, but if I could go back in time to January 5th, I'd tell myself to skip CES 2010 entirely.</p><p><em>Jason Dunn owns and operates <a href="http://www.thoughtsmedia.com/" target="_blank">Thoughts Media Inc.</a>, a company dedicated to creating the best in online communities. He enjoys <a href="http://photos.jasondunn.com/" target="_blank">photography</a>, mobile devices, <a href="http://www.jasondunn.com/" target="_blank">blogging</a>, digital media content creation/editing, and pretty much all technology. He lives in Calgary, Alberta, Canada with his lovely wife, and his sometimes obedient dog. He's may just hit himself in the head with a shovel repeatedly rather than going to CES 2011.</em></p><p><em></em><img src="http://images.thoughtsmedia.com//ppct/auto/1240336793.usr1.gif" /></p><p><strong>Do you enjoy using new hardware, software and accessories, then sharing your experience with others? Then join us on the <a href="http://www.thoughtsmedia.com/reviewteam.php" target="_blank">Thoughts Media Review Team</a>! We're looking for individuals who find it fun to test new gear and give their honest opinions about the experience. It's a volunteer role with some great perks. Interested? <a href="http://www.thoughtsmedia.com/reviewteam.php" target="_blank">Then click here for more information.</a></strong></p><p><img src="http://images.thoughtsmedia.com//ppct/auto/1240336793.usr1.gif" /></p>

RogueSpear
01-13-2010, 03:02 PM
Wow, that's terrible. If there's anything worse than having a stomach illness, it's having one while away from home. Should you decide to attend CES next year, I sure hope it's a far better experience.

Jon Childs
01-13-2010, 04:14 PM
Not exaclty what you hope for when you plan on going to Vegas. I have felt like that a bunch of times in Vegas, but the problems were self-inflicted so I can't really complain. Did you at least win some money at the tables?

humayunl
01-13-2010, 06:02 PM
I feel for you man.... this reads like the script for The Hangover 2 :)

Sometimes you can tell that you're in for a bad day/trip from the way it is starting.

By the way Jason, I'm eagerly waiting for a more indepth description of your experience with your GF-1. As an underwhelmed owner of a Lumix TZ7 (maybe I was expecting too much) who is also looking at the GF1 with interest, I was very happy to read that you'd gone ahead and bought one and were gonna share your experience.

Also, you said that you got an HD2. Another phone I've been eying very closely but can't decide whether I want to spend the $$ (I just got a TMo TP2 in Nov on craigslist which I am considering carigslisting if I get the HD2). I like using keyboard phones (the TMo Dash was my favorite) but the TP2 is kinda bulky. How's the soft keyboard typing experience on the HD2 for someone who would do medium-high level of text/emailing? I did read your HD2 review by the way.... but somehow can't remember the keyboard part.

The best soft keyboard i've used on a device so far has to be the iphone/itouch. Somehow I get the most accurate results on it. if HD2 can match that, I'd be sold.

You seem to have all the gadgets I've been planning to get so I'd love to hear more from you.

r90a22
01-13-2010, 06:46 PM
oh my words. Once i started reading I couldn't stop, even had to laugh a couple times. It's not that i enjoy reading about you're pain. I just thought it was interesting that you would even publish it at such detail. Normally when I get that sick I seem to forget the details.

timmy
01-13-2010, 07:51 PM
While I envy you for having been at CES, I wouldn't like to trade places with you being sick on a business trip..That's awful..
And I can identify myself with your choices between carrying your electronics or checking them in. I had once electronics stolen from checked in luggage by someone handling the luggage since I thought the safest way was to check it in..Bad decision.

Looking forward to LaptopThoughts though, I am sure that site will be really interesting! Good Luck!

Jason Dunn
01-14-2010, 12:53 AM
Should you decide to attend CES next year, I sure hope it's a far better experience.

Right now the thought of attending CES makes me shudder, but in 10 months the memories will fade a bit and I'm pretty sure I'll attend. I go mostly for the networking anyway.

Jason Dunn
01-14-2010, 01:15 AM
Did you at least win some money at the tables?

Hah. Nope. I'm not much of a gambler. Spent $5 in a slot machine at the airport on my way out of Vegas out of principal like I do every year. Last year I played the slots a bit more though. I'm strictly small time compared to everyone else in Vegas! I guess I value my money too much to leave too much of it there. :D

Eriq Cook
01-14-2010, 06:30 AM
Wow, sorry to hear about your turn of events. I didn't think it could get any worse after paragraph 4. I'd be livid. In fact, I'd look like your wolverine avatar lol.

I almost went this year but decided to hang back and glad that I did. Maybe next year after Windows Mobile 7 comes out--hopefully!

Jason Dunn
01-14-2010, 10:06 PM
I feel for you man.... this reads like the script for The Hangover 2 :)

Haha...I haven't seen The Hangover yet, but I've heard it's hilarious and will watch it soon. In fact the guy next to me was watching it on his laptop, but kept falling asleep. When he wasn't sleeping he was laughing, loudly, which I thought was pretty funny given he was on a plane surrounded by people. He laughed the loudest during the credits actually...

By the way Jason, I'm eagerly waiting for a more indepth description of your experience with your GF-1.

I should be shooting my review video of the GF-1 in the next 2-3 weeks. I have to shoot my review of the D5000 first.

The best soft keyboard i've used on a device so far has to be the iphone/itouch. Somehow I get the most accurate results on it. if HD2 can match that, I'd be sold.

The keyboard on the HD2 is the best on-screen keyboard I've ever used on a Windows Mobile device...but it's not quite as good as the iPod Touch keyboard. It's close, but not quite there - I find that I have more missed letter presses, or states where the keyboard becomes non-responsive on the HD2 than I do on my iPod Touch. I think this is party because HTC had to write the software for the capacitive screen technology...it's really a v1 product in that sense. I'm sure it will get better.

Jason Dunn
01-14-2010, 10:08 PM
Once i started reading I couldn't stop, even had to laugh a couple times. It's not that i enjoy reading about you're pain. I just thought it was interesting that you would even publish it at such detail.

The only way to get over a bad experience is to learn to laugh at it, and sharing it publicly and finding humour in it is one way I do that. So I'm glad you laughed a couple of times - that was the intent of the article. :D

karen
01-15-2010, 03:33 PM
I hear ya, Jason. I flew transborder from Toronto to Chicago on 4 Jan. No info on what I could or could not bring. I learned most of of the rules at the time from Twitter and FlyerTalk.com. FT really is the go-to source for all travel info, right from the front lines.

I arrived at YYZ 3.5 hours before my flight. Air Canada was recommending we be there 3 hours before. I had checked in online the night before. Packed with only a small laptop bag. But then the whammies started:



Air Canada was forbidding people to check in until 1.75 hours before their flight. Why tell us to be there 3 hours before?
I had already checked in, but the ticket agent refused to take my bag until 1.5 hours before the flight.
The multi million dollar YYZ airport was not designed to have thousands of people waiting to check in. There are only a handful of seats prior to ticketing. Elderly people, who can't sit on the ground, were pacing.
I decided to be assertive (a dangerous thing while flying) and kept politely requesting that my bag be checked. Eventually, I found a ticketing agent to print a bag tag for me.
Over at the entrance to US Customs, an AIR CANADA rep was keeping people from entering the customs hall. He was calling flights individually. By yelling out flight numbers. No PA, no horn. So hundreds of people were gathered around, straining to hear. I couldn't hear.
Eventually I surfed in behind a confused large group of people who were keeping the AC guy busy with their boarding passes.
I went up the to NEXUS machines and cleared customs, only to be given the scarlet letter A for Agricultural check. I'm glad that US customs is keeping those Washington apples out of the US. Way to spend resources at a high alert time. I had no fruit or soil on me, so they let me go.
I passed ag inspection, but ticked off the Customs chick because I refused to give an exact number to her on the number of days I've been in the US in the last 12 months. I don't have that number. I don't know that number. I gave her a range and she wanted a number. Just kept refusing. Giving a wrong answer is much worse than saying "I don't know". Wrong is lying to Customs people.
Made it to the AC lounge, which was EMPTY. Agent there tells me I can't enter until 1 hours before my flight, but that I need to be at the gate 1 hour before my flight to line up for the pat down search. Sad puppy dog eyes sway him and he lets me in any way.
After coffee and some fruit, I make my way to the gate. Pat down search was....extensive. The most invasive I've ever had, even at DCA right after 9.11. Even more extensive that LHR after visiting the Middle East. They were looking for crotch bombs with both hands. It was not a nice thing.
After a gate change and a 2 hour delay, we took off. Everything after that was normal. I had an annoying seat mate, but there were no special rules. No sitting during the last hour (entire flight), we could use any carry ons we wanted to, and any gadget. IFE system was working. I watched The Informant.
Return flight (this was from New York), was entirely normal. LGA is terrible, but we got home.


What I've figured out: Terrorist won't try this again on an inbound flight, but will now switch to blowing up outbound or domestic flights where there is no extra scrutiny. We haven't solved the problem; we've just moved it.

Jason Dunn
01-15-2010, 05:49 PM
Wow...thanks for sharing your story Karen! Makes me feel a bit better knowing I wasn't alone in my hellish travel experience. :D

tbird
01-16-2010, 08:22 AM
LOL! Great read. I can hardly wait for the movie version of this.:D