Log in

View Full Version : The Voice of Support: The Zune Support Experience

Jason Dunn
06-06-2007, 12:14 AM
<div class='os_post_top_link'><a href='http://channel9.msdn.com/ShowPost.aspx?PostID=313533#313533' target='_blank'>http://channel9.msdn.com/ShowPost.aspx?PostID=313533#313533</a><br /><br /></div><em>&quot;Welcome to the Show #11 of The Voice of Support! In this session, we sat down with Nabil Pike, Lead Program Manager for Zune Supportability. Nabil talks about the day-to-day activities of the Zune support team, his history here @ Microsoft, and the history of building the support experience for the Zune from concept to market. This is a really cool device - and if you haven't checked it out yet, you really should.&quot;<br /><br /><img border="1" src="http://images.thoughtsmedia.com/zt/2007/preview_default-channel9-june5.jpg" alt="" /><br /></em><br />Channel 9 has published an audio interview that talks about the product support experience for the Zune. This interview seems to be &quot;by support people, for support people&quot;, so it might not interest everyone. It's interesting to hear about how the Zune support experience was created to match the overall Zune product experience. I've noticed that when calling in - the automated voice is just a bit different than anything else you'll hear at most tech support lines.