PocketPC no longer syncs to desktop

[biscuitad]

I have a Dell Axim X50 running Windows Mobile 2003. I have ActiveSync 3.7.1 to sync my address book, etc with my desktop computer. After having a cable modem installed as part of getting cable internet access, ActiveSync no longer recognizes my PocketPC when it is plugged into the cradle. ActiveSync searches for a device but will not recognize the device. Could this be caused by the installation of the cable modem and does anyone have suggestions for fixing the problem? Thanks.

[Lex]

First and easiest possiblity, delete and reinstall ActiveSync?

[biscuitad]

I've tried reinstalling and there was no change in the behavior.

[applejosh]

Is the cradle plugged directly into the computer's USB sockets, or are you going through a USB hub? If you disconnect the cable modem, does the device get recognized again? Are there any "unknown" devices in the Device Manager (in the system properties on Windows XP/2000) when you cradle your device?

[da_phil_69]

Hey i had the same problem,
After i reformatted my PPC my computer wouldnt recognise it
Try doing this
Go to Add/Remove Software
Remove Active Sync And then go to add/Remove Hardware
Remove your PPC
Then install Active Sync
Restart your computer And plug in your Ppc
If it doesnt detect it try upgrade to a newer active sync?
4.2?