Imate crash!

[surendrasakya]

My imate jasjar suddenly went dead for no rhyme or reason. When i charged it, only a steady red led light comes on, but will not start up. Can anyone advise ?
surendra

[karinatwork]

1. Have you tried a soft reset? If that doesn't work...
2. Hard reset.

I hope you will be able to make it work again. Good luck! :)

[surendrasakya]

Dear karinatwork,
thanks for replying so quickly but, i have tried both the soft and the hard reset. Nothing works, because the screen is blank, no lights flicker and it is dead - as if there were no batteries!
any other suggestions would be most welcome - i am desperate to find a solution.
surendra