PPC-6700 Media Player Popping Noise/Poor Quality Music

[set2992]

I recently brought my PPC-6600 into the local Sprint PCS Store to complain about its intermittent dumping of all loaded information. I was told that it was a defect and my phone was replaced with the newer PPC-6700.

I have had the refurbished 6700 for approximately one month and am impressed with the phone except for the Media Player. I have loaded music onto a 1 GB Mini-SD Card at 192 Kbs and when it is played it is of extremely poor quality. There is an intermittent popping noise heard and this was never experienced on any of my previous PPC's.

I have visited the local Sprint PCS Store again and they are unaware of any problems. I also loaded my Mini-SD Card into the floor unit and it exhibited the same problem. They have ordered another refurbished PPC-6700 for me to exchange with, but I am wondering if this is a phone defect since I have experienced it on two separate units.

FYI, I have tried two separate Mini-SD Cards and when they are played on my PC or another PPC they play perfectly. I have also noticed when I have the phone plugged into my car's cigarette ligher and is being recharged while playing music - the problem isn't nearly as significant.

Any insight or anyone out there experiencing this problem as well.

[ajg23]

Same problem here: I just learned than Yahoo To Go will work on my device, and after putting an album on my (fast) 1gb card I was surprised to find the sound quality unacceptable (yes, intermittent popping!).

I'd played non-DRM music in GSPlayer and it sounded perfect...Haven't tried the same files in WMP yet to see if it's WMP in general or only WMP with DRM music...

Would love to know of any fixes...

[smittyofdhs]

same problem here too...

try this, move one of the files to the main memory of the 6700 and play it. if like mine, then the song will play fine. what the tells me is that the issue is with the hardware used to read the sd card. maybe a rom patch will help this so the only way this can happen is to let sprint tech support know about the issue.

[smittyofdhs]

I was testing some different files and files that are 192 bit rate popped, so did 128. but 80k files worked fine. try reducing your bit rate on the files for your 6700 and see if you still have the same issue.

[Darius Wey]

Do you have access to a registry editor? If not, download PHM Registry Editor (freeware) or Resco File Explorer with the Registry Add-in.

Next, navigate to HKEY_LOCAL_MACHINE\Drivers\BuiltIn\WaveDev, and modify the value of 'Priority256' to something lower (thus, giving it a higher priority).

For example, if the default value is 150, try changing it to 75. Accept the changes, then soft-reset. If out of luck, try dropping it to an even lower value (right down to 1, if need be).

[smittyofdhs]

Do you have access to a registry editor? If not, download PHM Registry Editor (freeware) or Resco File Explorer with the Registry Add-in.

Next, navigate to HKEY_LOCAL_MACHINE\Drivers\BuiltIn\WaveDev, and modify the value of 'Priority256' to something lower (thus, giving it a higher priority).

For example, if the default value is 150, try changing it to 75. Accept the changes, then soft-reset. If out of luck, try dropping it to an even lower value (right down to 1, if need be).

Thanks Darius that did the trick. So is there any bad side effect from giving more priority to WMP? Can you explain a little about what that setting does?

[Darius Wey]

Thanks Darius that did the trick. So is there any bad side effect from giving more priority to WMP? Can you explain a little about what that setting does?

It's not a WMP-specific setting - rather, a universal audio setting. All you're doing with this registry tweak is giving the device's audio driver "more attention" - diverting more processing power to it - with the net effect of reducing interruptions to the audio output. And there are usually no side-effects too. Does that make sense? I tried to leave the technical bits out of this explanation to make it easier to understand.

[smittyofdhs]

Thanks Darius that did the trick. So is there any bad side effect from giving more priority to WMP? Can you explain a little about what that setting does?

It's not a WMP-specific setting - rather, a universal audio setting. All you're doing with this registry tweak is giving the device's audio driver "more attention" - diverting more processing power to it - with the net effect of reducing interruptions to the audio output. And there are usually no side-effects too. Does that make sense? I tried to leave the technical bits out of this explanation to make it easier to understand.

that totally make sense, thanks for the fix. I just loaded up all my 192k files again and they are working smoothly.