gparach
11-30-2005, 08:42 PM
I ordered my Pocket PC loaded w/Accessories in Aug with the intent it would be upgraded to WM5 for free and working as advertised. After being told three stories by the Dell reps on three different dates it was apparent I needed to play hardball to get what I ordered. After reaming another rep, I finally got my upgrade in the mail a few days later (mid Nov). The upgrade installed fine, but there are many problems and bugs. One major problem is when you remove the unit from the charger cradel it displays a white screen and then you have to do a hard reset to get the unit to respond again. This alone makes the upgrade worthless. Dell has lost my confidence and respect with this transaction. I will probably not purchase from them personally again and I'm considering changing all my government PC purchases to another vendor as well. Sorry Dell, you blew it. HP - I'm coming back.