Embedded No More: Nevo 2.0 - Now Available Separately

[Darius Wey]

<div class='os_post_top_link'><a href='http://www.mynevo.com/index.php' target='_blank'>http://www.mynevo.com/index.php</a><br /><br /></div><i>"With Nevo, accessing every infrared (IR) controlled device in the home or office has never been easier or faster. Control more than 20 device types, such as televisions, VCRs, DVDs, audio, lights, fans, and other home automation devices. Configure the look and feel of Nevo to reflect your personal preferences."</i><br /><br /><img src="http://www.pocketpcthoughts.com/images/web/2003/wey-20051024-Nevo.gif" /><br /><br />If you happen to have Nevo bundled with one of your iPAQs, you'll know how functional and slick the program and its GUI really is. Now Nevo Remote 2.0 is available as a separate purchase through <a href="http://www.handango.com/ampp/store/PlatformProductDetail.jsp?siteId=311&productId=175886&productType=2">Handango</a> for $12.95. It supports devices running Pocket PC 2002 up to Windows Mobile 2003 Second Edition (no word yet on Windows Mobile 5.0 compatibility). Unfortunately, there is no trial version available for download. [Affiliate]<br /><br /><b>Update:</b> Please read the user comments in this thread before contemplating a purchase.

[kiwi]

no demo? so... how am I going to test this software works nicely on my ipaq 2410 ??? Ie. will it work more than 1ft away from the IR receiver or not!!??

[Raphael Salgado]

I saw this on PocketGear.com as well, but who'd want to spend the money for a program you're not sure if it's going to work at all (or just well) on the device?

Their website is just as pointless as well, as they don't seem to discuss their products - just seems to be a bunch of marketing and corporate double-talk.

If anyone has been able to try it out, please let us know.

[Sven Johannsen]

I can understand why there is no trial. Up to now it has always been embeddded in the ROM of a device. I notice there is no Key required on the Handango version. I expect they didn't go through ther development hassle to incorporate a key and timeout, so a trial would be the full version. What do you suppose their trial download to purchase ratio would be.

Shame though, because the effectiveness is really dependent on the hardware IR capability. I'm sure most that have it on a PPC, wouldn't hesitate to endorse the software itself.

[mhynek]

Price: $12.95
Submitted: 10/22/05
Version: 2.0
Downloads: 0
Registration Key: No key required
Categories:
User Rating: Not Yet Rated
Support: [email protected]
All Products by Nevo, Inc.

@yahoo.com? What gives? (taken from Handango)

[kiwi]

I just sold my ipaq 3115 which had this in ROM. Its a geat application.
Can anyone recomment a remote control software/hardware package to work with the Ipaq 2410 ?

[silver99]

I had this software on my old iPaq 5450 and really worked well for me. I had great range and could easily configure the remote to work with TV sets in waiting rooms that didn't let you change channels. :)

If it works for other device like it worked on the 5450 then it's worth every penny.

[stlbud]

I'm not sure I would accept everything I read on the Remote Central web sited http://www.remotecentral.com but they do have discussions about Nevo and remote software that runs on PDAs. They seem to be more slanted towards Pocket PC rather than Palm. They seem to like PDAwin http://www.pdawin.com/ but I don't have any experience with that program. Anyway, it's another place to look if you don't find what you need here.

Personally I like Nevo on my rx3715 but I know there are problems with IR on other PDAs and have been disappointed with performance of onboard IR. The Griffin Technology remote works well with many different PDAs but has limited capabilities. Sadly, it does seem they've lost interest in it.

[MasterOfMoo]

:|

I've had this program available previously on one or more iPAQs I've used or tested and loved the application itself... on those devices.

I currently own a Dell Axim x50v and I'm going to give it a shot (solely because my Axim *is* listed under the supported devices list). I hate the "no trial" thing, but since the application is a known "good" for me, now I have to do a trial run of the functionality on my Dell. The hardware may or may not fall short - I'll post my results here once I've done some testing at home (nothing suitable is accessible right now in the office).

As for the installation method... Lackluster arrangement. You end up with no real installer. Your purchase provides you with a download that requires you to manually copy the application files to the device itself. And no, I'm not talking about a .CAB file copy and click... A manual copy of all .DLL files, data files, image files - everything. I'm very unimpressed with the "installation."

Additionally, there has been, historically, a method to download additional device controls (extra button sets, already configured, etc) from the "myNevo" site. It appears that, as of yet, no new information has been posted for non-iPaq devices. I'm able to access my login via the "hp iPaq users" link on the main page, but when attempting to add my new device, no dice. Only a handful of iPaqs and a couple Viewsonic "Smart Display" models are listed.

So, Day 1 - before I've even had a chance to test the functionality on this Pocket PC model, I'd say hold onto your cash (even if you get the subscriber discount). Give them a bit to see if they improve the initial issues already apparent, and I'll post more when I get a live run through usage and try to get hold of their support.... at their yahoo address :roll:

[Shaun Stuart]

OK - I just bought this and tried it out.

Heres a couple of odd things

Firstly the support email account is a yahoo address :?:

Secondly there is not automatic installation - you download a zip file, unzip and find a number of files and a readme which instruct you to copy all the files using activsync in to the pocket pc windows folder 8O . With such a professional looking product I was a little surprised there was no proper installation program.

Anyway the software installs and seemed to run OK - but unfortunately i couldnt get any of my devices to work with it

I tried to set up two TVs, two DVD players a VCR and two satellite boxes - none worked. I have emailed the developer and requested help.

[Nurhisham Hussein]

Which device are you using, shaun?

[Shaun Stuart]

Imate Jam

[Shaun Stuart]

I also have the k-jam but didnt want to install on this as the Nevo software says WM2002 2003 and SE.

[Nurhisham Hussein]

Thanks - I'm not sure that the Jam's IR is up to scratch though. IIRC it's not CIR, right?

[Shaun Stuart]

No you are right - i dont think the Jam has consumer IR - I do find when beaming files though that it is quite strong - I can get a connection with my laptop from about 4 feet.

I occasionaly use a TV and VCR for training or presentations while at work and I like the idea of being able to pause, rewind etc - im usually only stood a couple of feet away so being able to do this on my jam would be useful.

[MasterOfMoo]

:!:

OK, this is getting annoying

1. The support address on the Handango store is a Yahoo-based address ([email protected]). MyNevo (home site of Nevo products) is owned by Universal Electronics (http://www.uei.com), so I would expect that extension for the domain for communications, if not @mynevo.com or such.

2. The support address in the Readme.txt of the "installation" file is [email protected] --- yep, Singapore... and not a match for the support address listed on the product page.

3. Calling UE (consumer help line 330.487.1110) because I can't find a phone number on the MyNevo site yields being given an alternate number to call (866.612.0583) for Nevo-specific calls, which is auto-voicemail (name, number, location, are you an OEM, blah, blah, blah).

Still no word back from the trenches.

Edit:
Additional note:
If you have previously setup a mynevo login (in my case, one of my iPAQs collecting dust), you end up with the community page with a support address of [email protected] ...

:?: So, and don't flame me for this, because I don't exactly keep track of the forums all that often anymore, has it ever happened in the past that someone has found a way to strip files from a device ROM and posted them under a bogus product entry on Handango, etc?

[Gex]

OK.. gonna give this thing a try... I have an i730 with consumer IR so my device should not be a problem.

Any one have some discount codes so I can save a few bucks?

[Jason Dunn]

Hmm. This is rather odd indeed. Let me check with Handango and see if this is for real. It looks rather suspect. :worried:

[CESkins]

:!:

OK, this is getting annoying... :?: So, and don't flame me for this, because I don't exactly keep track of the forums all that often anymore, has it ever happened in the past that someone has found a way to strip files from a device ROM and posted them under a bogus product entry on Handango, etc?
Great question especially given the fact that I can find nothing about this new release on the official Nevo site, the odd support e-mail addresses, lack of a proper installer for the software, and so far no response from support to e-mail inquiries. I have been waiting for an un-embedded version of Nevo to be released but I have my doubts about this. I will hold on to my money...there is an old saying, "Let the buyer beware" that I think applies here.

[gregmills]

Hmm. This is rather odd indeed. Let me check with Handango and see if this is for real. It looks rather suspect. :worried:

Rather suspect indeed!

It looks like it's already been removed from Handango and Pocketgear. Other than the link in this thread to the Thoughts store, I can't find the product anymore. Even by that link the images are broken because the URL reference to the images has ".deleted" appended to it.

Hmmmm... odd...

[Menneisyys]

Can anyone recomment a remote control software/hardware package to work with the Ipaq 2410 ?

Please read this thread (http://pocketpcmag.com/forum/topic.asp?TOPIC_ID=17874).

[Menneisyys]

:|

As for the installation method... Lackluster arrangement. You end up with no real installer. Your purchase provides you with a download that requires you to manually copy the application files to the device itself. And no, I'm not talking about a .CAB file copy and click... A manual copy of all .DLL files, data files, image files - everything. I'm very unimpressed with the "installation."


Hahaha, the guy that ripped Nevo 2.0 from the ROM doesn't even know about creating CAB files - they aren't at all hard to create, even without any knowledge of PPC programming.

Try harder next time, Mr. Anonymous Hacker :)

[Shaun Stuart]

OK - I just bought this and tried it out.

Heres a couple of odd things

Firstly the support email account is a yahoo address :?:

Secondly there is not automatic installation - you download a zip file, unzip and find a number of files and a readme which instruct you to copy all the files using activsync in to the pocket pc windows folder 8O . With such a professional looking product I was a little surprised there was no proper installation program.

Anyway the software installs and seemed to run OK - but unfortunately i couldnt get any of my devices to work with it

I tried to set up two TVs, two DVD players a VCR and two satellite boxes - none worked. I have emailed the developer and requested help.


Ok - I got a reply from the support address.

Hi Shaun,

I have analyse your problem with not being able for you to get your devices to work with the Nevo Remote.
Usually, every device have its own device code and even with the same brand of equipment but with different models (like your Phillips TV), you will need to goto the "Add Device" menu, and then select "TV", then proceed to choose the brand as "Phillips", and remember that the default code "1" may not work with your TV.
This would mean that you must experiment with the various numbers that is available in the drop-down list, and see if it's able to solve your problem.

Thanks for choosing our Nevo products. We look forward into providing you quality technical support service.

Best Regards,
Louis Leo
Nevo, Inc.

I did respond by pointing out that I had tried all this and the product still didnt work - I have not received any more emails

I will give it another day or so then look at getting a refund through handango.

[HaraldB]

I really think Handango couldn't care less if they are selling pirated software, as long as they get some money! Only thing to stop them would be a legal actions scare.

The program can still be bought (pirated?) here:
http://www.handango.com/PlatformProductDetail.jsp?siteId=1&amp;productId=175953
http://www.handango.com/PlatformProductDetail.jsp?siteId=1&amp;productId=176010

Btw, have you noticed how bad Handango is letting themselves be flooded? It's almost impossible to get an overview of the latest software available. For example there's the 'World Best Beautiful 500 Plus Themes Collection' flood. The same bunch of themes are being listed at a cheap $199 (!) no less than 37 times! http://www.handango.com/SoftwareCatalog.jsp?No=17&amp;Ns=Product+Name%7c0&amp;N=4294952355+96806

I have contacted Handango about the problem, but since I didn't send any money included in the mail, they never bothered responding, or acting...

[MasterOfMoo]

I will give it another day or so then look at getting a refund through handango.

I haven't heard a peep back myself. Another day of wait and I'll be contacting Handango as well.

[AtTheCross]

Is this software legitimate or not? I purchased it, and I will ask for my money back from Handango if this is not a recognized and supportable download from Nevo Remote

[Fishie]

I think its pretty certain at this point that its a fraud.

[Darius Wey]

I think its pretty certain at this point that its a fraud.

Yeah, that's what we're worried about. We notified our contacts at Handango the moment it started smelling fishy (no pun intended). We haven't heard back, so we're still not entirely certain if this is the real deal.

I encourage any readers who purchased it to ask for a refund from Handango if they aren't completely satisfied. I dislike scams of any nature, and I'd hate to see it happening within our Windows Mobile community.

[nosmohtac]

I know I'll be asking for my money back.
I tried installing this on a FS pocket LOOX 720, and it created an iPAQ file store folder in main memory. It doesn't work at all when starting the program, because it is trying to use the wrong com port for CIR on the LOOX. It tries to make a BT connection everytime I start the program, and then locks up my LOOX.

I knew it was too good to be true!

[Fishie]

I know I'll be asking for my money back.
I tried installing this on a FS pocket LOOX 720, and it created an iPAQ file store folder in main memory. It doesn't work at all when starting the program, because it is trying to use the wrong com port for CIR on the LOOX. It tries to make a BT connection everytime I start the program, and then locks up my LOOX.

I knew it was too good to be true!

Thats pretty much proof that its ripped from Ipaqs then, and the person who did it did a really crappy job.
The Ipaq file store is where embedded Nevo on Ipaqs keeps its profiles and databases.

[MasterOfMoo]

OK, contacted support via the link on the MyNevo.com site (not the Yahoo! address in the "product" listing, and here's the official word.

Hello,

Thank you for your recent support inquiry regarding Universal Electronics Inc. (UEI) Nevo® software. Please be advised that the Nevo® software is currently only sold as a bundled product with certain HP iPaq devices and is not available for download as a standalone software package. If you acquired a standalone copy of the Nevo® software through either online download or purchase of a CD containing the software it is not authorized for use or eligible for support from UEI. Please contact the store from which you purchased any unauthorized copies of the Nevo® software for further information.


Thank you,
UEI Support

Universal Electronics Inc.

[email protected]

In short, a hoax. Time to find out how long the Handango refund process takes...

Edit Update:
Submitted my refund request and submitted a notice to Handango with the information about the false product distro. --26 OCT 2005

[AtTheCross]

got the same message:

Hello,

Thank you for your recent support inquiry regarding Universal Electronics Inc. (UEI) Nevo® software. Please be advised that the Nevo® software is currently only sold as a bundled product with certain HP iPaq devices and is not available for download as a standalone software package. If you acquired a standalone copy of the Nevo® software through either online download or purchase of a CD containing the software it is not authorized for use or eligible for support from UEI. Please contact the store from which you purchased any unauthorized copies of the Nevo® software for further information.


Thank you,
UEI Support

Universal Electronics Inc.

[email protected]

[Raphael Salgado]

It seems like Handango is turning into a haven for hackers who can now likely turn a quick buck if they start getting enough funds for Handango to cut a check for them.

I contacted PocketGear regarding a company that started popping games for Windows desktop PCs and they shut them down.

Perhaps both of these companies should go through at least a little screening process before allowing anyone to post software and request monies for them.

Lastly, who can tell if the next product you're purchasing is actually from their company, and not someone else parading around as them? When you go to receive a registration code or have an issue with the software, you might be then dealing with the real company who has no record of your purchase. Scary!

[gregmills]

Personally, I've got to give PocketGear kudos on this one. They got the product off of their site pretty quickly and they issued me a hassle-free refund the same day that I asked for it.

[CESkins]

Glad to hear that Greg. I am surprised by how so many savvy PPC users got duped bu this scam even though several things just didn't seem right. :( First thing I did when I heard Nevo had released a stand-alone version of their Nevo software was visit the official site. The fact that there was no press release or any info regarding the software gave me pause. I wonder if we will ever be able to track down the slime ball who did this given his/her use of a Yahoo e-mail address...seems like everyone these days running a racket just uses a generic address at one of these big "portal" companies.

[freitasm]

First thing I did when I heard Nevo had released a stand-alone version of their Nevo software was visit the official site. The fact that there was no press release or any info regarding the software gave me pause. This is not always true - some companies send out press releases to pr newswire services online, and never post on their website - or sometimes post a week later...

[CESkins]

freitasm I agree that while this does occur, it is rather strange to visit a company's website after a product has been released to distributors for sales and not find a single mention of it or a link to the download. That's why I looked for a press release or at least some suggestion that Nevo had released their software to two of the largest online Pocket PC software distributors. I have in my limited experience seen lets say Phatware send out a press release or upload software to Handango or PocketGear and not mention something on their own site to drive sales to the distributors.

[gregmills]

We might be wandering a little bit off topic here but...

I have products on Handango and PocketGear and I don't know what their internal process is but new products don't appear instantly. I also work in Internet marketing and I wouldn't advise my clients to send any press releases before the purchasing channels were available.

So, from my point of view, the fact that there was no mention of the product on Nevo's site didn't bother me at all. The fact that there was no installer bothered me. When someone pointed out that the support address was a Yahoo account I got concerned. When someone posted their letter from Nevo I requested my refund and carefully deleted every one of those stupid files from my windows folder.

[CESkins]

Thanks for the insight Greg. Do you know if PocketGear is investigating this scam? Also how easy would it be to track this person down?

[PDANEWBIE]

Please contact the store from which you purchased any unauthorized copies of the Nevo® software for further information.

OMG a company actually wrote this? If I were Universal Electronics Inc I would say please send us the name and address and any other relevant information that you can of the company that sold you this product so we can persue legal options since this is a clear violation of our licenceing and distribution agreements.

[johnmcd348]

So I wonder...I had a 2215 before it crapped out on me and I had to get a 2415 to replace it. I still have the CD and stuff that came with the 2215, so is it possible for me to install NEVO from the CD onto my 2415?

I don't see how it could be construed as Pirateing or bootlegging since I do legally own the software.

Or? Was NEVO just only installed on the ROM of the 2215 and not an installable item from the CD? I am not with my system at the moment and I cannot remember if I installed the NEVO or if it came pre-installed, it's been a while since the 2215....

JTMcD.

[Fishie]

So I wonder...I had a 2215 before it crapped out on me and I had to get a 2415 to replace it. I still have the CD and stuff that came with the 2215, so is it possible for me to install NEVO from the CD onto my 2415?

I don't see how it could be construed as Pirateing or bootlegging since I do legally own the software.

Or? Was NEVO just only installed on the ROM of the 2215 and not an installable item from the CD? I am not with my system at the moment and I cannot remember if I installed the NEVO or if it came pre-installed, it's been a while since the 2215....

JTMcD.

It came in ROM and the liscence is tied to the hardware its on so no.

[MasterOfMoo]

If I were Universal Electronics Inc I would say please send us the name and address and any other relevant information ... so we can persue legal options since this is a clear violation of our licenceing and distribution agreements.

On a side note, after I received their notice, I forwarded that information and they sent a reply that their legal folks would be pursuing it from there.

[AtTheCross]

Got my refund from Handango last week. They sent me a customer survey and I blasted them for selling pirated software

[g1gsw]

Got my refund from Handango last week. They sent me a customer survey and I blasted them for selling pirated software

Glad you got yours see my emails and replies to them:-





--------------------------------------------------------------------------------
From: Handango Support [mailto:[email protected]]
Sent: 01 November 2005 15:35
To: [email protected]
Subject: Handango Customer Care [Incident: 051027-000460]


Thank you for contacting Handango Customer Care. Below is a summary of your request and our response. You are important to us, and we appreciate your business with Handango. We look forward to serving you.

To respond to us, please reply to this message in the section provided below. To do this, click on "Reply To All" on your email, scroll down and enter your reply between the lines as indicated below.

PLEASE SCROLL DOWN TO VIEW OUR CURRENT AND PAST RESPONSES.

[===> Please enter your reply below this line. &lt;===]
[CT]
If you took the bother to look the order reference number is below which is 9467555

My email address is the one you have replied to twice [email protected]

I will be posting your email to the forum listed below as I find it ridiculous that you have to ask questions to which the answers are below.

Colin

[===> Please enter your reply above this line. &lt;===]




Subject
Handango Customer Care

Discussion Thread
Response (Noah) 11/01/2005 09:34 AM
I am unable to locate the order that you made. Please provide me with the other information requested previously.
Customer (Colin Tinker) 10/28/2005 12:55 PM
[CT]
The data below was taken from my account on your site and from the thread I point you too below it would seem that others are having trouble getting a refund from you as well, where as Pocketgear are doing instant refunds. The email address used is this email address:-

[email protected].

Please refund my money.

Regards

Colin Tinker
Response (Noah) 10/28/2005 10:05 AM
Dear Colin,

We are not able to locate this order based on the information you supplied. Please reply to this email with as much of the following information as possible.

To locate the order you are inquiring about, please reply to this email with either:

1) Your order reference number
---- or ----
2) The email address you used at the time of purchase


If you do not know the order reference or the email address and this purchase was within the past 150 days, please supply us with your credit card number securely formatted as 1234xxxxxxxx1234. Also, please include the currency in which the transaction took place (ex. US Dollars, Euros, etc) and the date it was purchased.

Regards,

Noah Estrada
Customer (Colin Tinker) 10/27/2005 04:38 PM
This product is Pirated and I request my money back, please see this thread:-

http://www.pocketpcthoughts.com/forums/viewtopic.php?p=371341

Regards

Colin Tinker

Question Reference #051027-000460
Product Level 1: Windows Mobile PocketPC
Category Level 1: Purchasing Error
Date Created: 10/27/2005 04:38 PM
Last Updated: 11/01/2005 09:34 AM
Status: Waiting
Order Ref. Number: 9467555

Device Identifier
Colin Tinker




Noah Estrada
Sr. Customer Care Representative
Handango, Inc.
www.handango.com

[g1gsw]

Finally I have been refunded my payment from Handango

:)

Colin

[Fishie]

Yay