What is "Information Type: All Desktop Services"

[schmenge]

When I went to sync today (ActiveSync 3.8 and Outlook 2003) I was eventually met with a dialog box stating something along the lines of

Information Type: All Desktop Services, Do I want to

Combine the items on the desktop and device
Replace items on device with Desktop
Do not sync this information at this time

Since I have no idea what desktop services are I chose to do nothing. Although ActiveSync showed something like 4 calendar updates and two favorites updates, everything became grayed out and I got the message that there was a conflict to resolve.

I disconnected the device, reconnected, same thing. Disconnected, soft reset, reconnected, same thing. Rebooted the PC.

After rebooting I reconnected and everything went according to normal except it looked like all data was seen as new (1365 calendar entries to sync). When the sync was done I had dozens of duplicate calendar entries (I can find no rhyme or reason for what was chosen to duplicate), all data in Splash ID is duped, some contacts are duped (again, no rhyme or reason to which ones).

Anybody have any idea what happened?

[lkawamot]

I'm having this same problem with my 22xx... did you ever find out what happened?

I can't seem to get out of this, though. I've soft reset my device, rebooted my PC... no go. It all started when I did a hard reset and and restored to the most recent full backup I had stored on my PC.

If I select "Replace the items..." or "Combine items..." ActiveSync seems to crash and for some reason, my Outlook preview pane dies along with it. I can no longer preview email messages and have to open the message to be able to read them (until I reboot my PC and get back to my original problem).

If I select "Do not synchronize..." then I have a bunch of unresolved items and I can't get ActiveSync to resolve or do much of anything until I disconnect and reconnect (at which point I'm back at the beginning of my problem).

Uggh... do i need to hard reset and try to restore again?

[schmenge]

Never found an answer and don't even recall what I did to fix, but it was not a nrad reset. I think I probably blew away data on the PC or PPC and then created a new partnership, but I am not even sure of that.

[lkawamot]

well, after a few hours of not being able to sync to my desktop, I just couldn't stand it anymore... I got it all back up and running but I had to do the following:

1. Reboot my PC
2. Hard Reset my iPAQ
3. Restored from my last full backup
4. removed my iPAQ from the craddle after the restore completed
5. uninstalled ActiveSync
6. reboot my PC
7. reinstalled ActiveSync
8. reboot my PC
9. Turned on my iPAQ (first time since the restore)
10. Set the iPAQ's date and time
11. connected my iPAQ via the craddle and sync'd

activesync was confused for the first sync and asked how to sync my data -- I told it to replace with what was on my desktop...

after all that, everything seems back to normal... what a pain though...

hopefully this will help others that might get into this situation.

[Nurhisham Hussein]

Actually this happens everytime I've ever restored a backup after a hard reset. What I've always done is go ahead and merge the data on both PPC and PC, and used a duplicates remover in outlook.

[lkawamot]

unfortunately, when I selected "combine..." during the initial dialog to try to merge the data, ActiveSync and part of Outlook crashed and nothing happened on my iPAQ. It looks like the uninstall and reinstall of ActiveSync was basically what "fixed" my problem.