LynnPritchard
09-25-2005, 12:59 PM
Re: Samsung i730
I have just had an unfortunate experience with the Samsung i730, Verizon, and Samsung and thought I would pass it along. I had the Samsung i700 originally and loved it and recently upgraded to the i730. I am very pleased with the features and performance of the device itself but am very unhappy with the way an issue was handled by my carrier, Verizon, and by the manufacturer.
As a former Palm and IPAQ user of many years and the former user of the Samsung i700, I am very familiar with and prefer to use graffiti rather than the keyboard provided by the new Samsung i730. I have used ONLY the stylus provided. However, after usage of only 30 days or so, the area of the screen allocated for graffiti letter writing has developed a maze of tiny scratches. At this point, when the back light is on, there is a visible “glimmer” on the screen at the scratched area, and several letters aren’t responding properly when I make their symbols on the touch screen: specifically “r” and “b”. I have never experienced this problem with any other PDA of any sort.
I took the i730 into my local Verizon store and pointed out the problem. After a caucus in the back room with co-workers, the tech support person pronounced the unit defective, gave me a number to call at Verizon for replacement, said it would be no problem, and sent me on my way. The number proved to be for data tech support. The gentleman with whom I spoke decisively pronounced this issue as “damage to the unit” rather than a defect in the unit and said that I needed to go to the insurance carrier for a replacement rather than to Verizon.
I pointed out that I had used the unit entirely as it was intended to be used, and that the damage was caused by the stylus provided with the unit. I pointed out that Samsung neither warned against the use of graffiti (and in fact provided a spot specifically for its use) nor provided or recommended a screen protector. He was inflexible in his position that this was “damage” to the unit and sent me to the insurance carrier.
The insurance carrier was very pleasant but pointed out that there was a $50 deductible for replacement of the unit. He suggested, properly, that I contact Samsung, as the unit had in effect damaged itself during proper usage. He assured me that the insurance company would replace the unit if Samsung was unreceptive.
I call Samsung. They pronounced the problem “damage to the unit” and said that they would not replace the unit but would repair the screen, at an estimated cost of $150 and 4-6 weeks down time to me. I declined.
Ultimately and quickly, I called the insurance company, paid the $50 deductible, and am now awaiting the replacement unit. I have purchased and will install a screen protector. However, I am very unhappy with the way both Verizon and Samsung handled this issue and thought that other Samsung i730 users should be aware.
I am a user of Verizon or one of their affiliates since 1989 and would have expected better of them. Any suggestions for better handling of this issue, by the way??
I have just had an unfortunate experience with the Samsung i730, Verizon, and Samsung and thought I would pass it along. I had the Samsung i700 originally and loved it and recently upgraded to the i730. I am very pleased with the features and performance of the device itself but am very unhappy with the way an issue was handled by my carrier, Verizon, and by the manufacturer.
As a former Palm and IPAQ user of many years and the former user of the Samsung i700, I am very familiar with and prefer to use graffiti rather than the keyboard provided by the new Samsung i730. I have used ONLY the stylus provided. However, after usage of only 30 days or so, the area of the screen allocated for graffiti letter writing has developed a maze of tiny scratches. At this point, when the back light is on, there is a visible “glimmer” on the screen at the scratched area, and several letters aren’t responding properly when I make their symbols on the touch screen: specifically “r” and “b”. I have never experienced this problem with any other PDA of any sort.
I took the i730 into my local Verizon store and pointed out the problem. After a caucus in the back room with co-workers, the tech support person pronounced the unit defective, gave me a number to call at Verizon for replacement, said it would be no problem, and sent me on my way. The number proved to be for data tech support. The gentleman with whom I spoke decisively pronounced this issue as “damage to the unit” rather than a defect in the unit and said that I needed to go to the insurance carrier for a replacement rather than to Verizon.
I pointed out that I had used the unit entirely as it was intended to be used, and that the damage was caused by the stylus provided with the unit. I pointed out that Samsung neither warned against the use of graffiti (and in fact provided a spot specifically for its use) nor provided or recommended a screen protector. He was inflexible in his position that this was “damage” to the unit and sent me to the insurance carrier.
The insurance carrier was very pleasant but pointed out that there was a $50 deductible for replacement of the unit. He suggested, properly, that I contact Samsung, as the unit had in effect damaged itself during proper usage. He assured me that the insurance company would replace the unit if Samsung was unreceptive.
I call Samsung. They pronounced the problem “damage to the unit” and said that they would not replace the unit but would repair the screen, at an estimated cost of $150 and 4-6 weeks down time to me. I declined.
Ultimately and quickly, I called the insurance company, paid the $50 deductible, and am now awaiting the replacement unit. I have purchased and will install a screen protector. However, I am very unhappy with the way both Verizon and Samsung handled this issue and thought that other Samsung i730 users should be aware.
I am a user of Verizon or one of their affiliates since 1989 and would have expected better of them. Any suggestions for better handling of this issue, by the way??