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View Full Version : hx4700 not starting all the way...

sgt-spam
07-27-2005, 12:34 PM
I've noticed on much more than one occasion that my hx4700 doesn't always start completely after a soft reset.

Since my previous thread about this device's memory, I've tried to be very cautious of what gets loaded into RAM.

At present, I have only a handfull of things installed to RAM. Pocket Hack Master (which is currently NOT running at startup - actually, it's not even configured at this point), Sprite Software's PocketMon plug-in (the rest of Sprite Backup is installed to the file store), and Spb's Pocket Plus, Diary, and Weather.

All those items are in some way, shape, or form displayed on my Today screen.

After a soft reset, sometimes the PIM synchronization runs, sometimes it doesn't (it's turned ON). Sometimes I get Pocket Plus, sometimes I just get Diary, sometimes I don't get PocketMon. In any event, the device is non-responsive until I hit the reset button. Sometimes I have to reset the device three or four times to get a good start up.

I haven't moved any .DLL's or anything like that - it's a fairly simple setup.

Edit: I should note that occasionally (as in, it just happened again) after a hard reset, my PIM data is not restored. The unit hangs at the blue/white HP iPAQ screen. I have to reset now to get back to the initial screen calibration and setup. Maybe it's time to call HP. :cry:


Any thoughts? THANKS!
sgt-spam
07-27-2005, 05:19 PM
I did a little digging and found I'm not the only one with this issue...

Since I bought this from CDW I filed a support ticket online. Within half an hour I had a support representative on the phone explaining they would replace the device with a new one...

Will follow up when the replacement arrives.
Mitch D
07-27-2005, 05:29 PM
This is exactly why I had to RMA my latest 4700 back to HP, I had to do 12 hard resets since last monday because my ipaq would not reset properly after doing a soft reset.

HP has to get thier act together and fix all the problems with this unit.
sgt-spam
07-27-2005, 05:53 PM
This is exactly why I had to RMA my latest 4700 back to HP, I had to do 12 hard resets since last monday because my ipaq would not reset properly after doing a soft reset.

HP has to get thier act together and fix all the problems with this unit.Was the replacement you received OK?
sgt-spam
07-28-2005, 07:12 PM
My replacement hx4700 (brand new) has the same issues listed above.

I wonder if it's me...
spaceweasel
07-29-2005, 09:31 PM
I've noticed on much more than one occasion that my hx4700 doesn't always start completely after a soft reset.

THANKS!

I am sorry to admit I have the same problem. I have already had the mainboard replaced. Looks like it's going back again.
sgt-spam
07-30-2005, 01:20 AM
I've noticed that I have startup issues primarily when Sprite Software's Sprite Backup, PocketMon, and Space Detective are installed. I'm using the latest version and had no issues with this version on my H5550.

Since I hard reset and didn't load that software, my hx4700 loads up (almost) perfectly every time.

The exception is this: PIM mirroring. I prefer to use this since I've had my H5550 hard reset on me more than a couple times. At least at that point I still have my calendar and contacts.

What I've noticed (since not loading Sprite's latest software) is that everything seems to work fine until I enable PIM mirroring in iPAQ Backup. At that point, soft resets are fine, but if I were to hard reset, the unit would not load the PIM sync. portion of startup, and hang when the progress indicator reaches 100%.

So to sum up: It seems (to me at least) that almost all of my startup issues (Today screen not loading, system hanging on soft / hard reset) are related to Sprite Backup with the exception of PIM mirroring and a hard reset.


Curious - are any of you using the 'Premium' version of Sprite Backup?
Mitch D
07-30-2005, 03:05 AM
This is exactly why I had to RMA my latest 4700 back to HP, I had to do 12 hard resets since last monday because my ipaq would not reset properly after doing a soft reset.

HP has to get thier act together and fix all the problems with this unit.Was the replacement you received OK?

Actually I only had the unit for 7 days so I returned it and ordered an Axim x50v. I am not in the mood to try a 3rd unit from HP just right now.
Jonathan1
08-09-2005, 06:48 PM
I had this issue once, last week. I'm thinking its the ROM version or something because I never had this problem before. Actually I was somewhat freaking out. I actually got the system to the flashROM display at one point after about 3 soft resets. 8O
At which point I did a hard reset. I don't know what happened but this is very distressing. Up til now this thing has been a rock.