Ripper014
03-01-2005, 11:35 PM
I posted this at Brighthand but thought I should post it here as well.
Having seen all the bad press that Toshiba is getting because of their service support I thought I would post my experiences with them prior to the resolution of my problem.
If you have been around for a bit you will have seen my name on the boards… I am a regular pollster and try to help when I can. I have opinions and can be opinionated… for those that I have upset I apologize. This is going to be a rather long post so for those that are interested please read on… for the rest of you it’s probably better that you go to another thread now.
My tale actually begins in the middle of December… when I purchased my first Toshiba e830 (after this I will just call it the e830). I loaded in all my software as I was planning to upgrade from my Hp2210… all seemed to go rather well as I was excited about my new vga device. After testing all the software I noticed that my new device was not as fast as my former unit, but that was a small price to pay for vga. As I went through my day-to-day activities I was still using both devices since my new Sena case had not arrived so the e830 was relegated to use at home only. Testing continued and everything seemed fine until… I tried the Bluetooth for my GPS unit. It would not connect to my e830… After some research I figured the problem was probably with Toshiba’s custom BT stack.
I contacted both Pharos (the maker of the gps unit) and Toshiba… both were equally inept as Pharos told me that they have customers with the e800 that have it working, did they fail to read the e-mail (I have a e830). After several communications they finally passed the buck to Toshiba (am I surprised… nope). I called Toshiba… This is we should note that I have been a big supporter of Toshiba for many years… my first two laptops were made by Toshiba. I have a TV in each bedroom that is a Toshiba; I also have 2 DvD players that are Toshiba… a VCR that is Toshiba… a Big Screen TV in my front room that is Toshiba… and finally a portable DvD Player that is Toshiba… so you can see… I have a few Toshiba devices.
Another note… is that I have never used Toshiba support ever before calling regarding my PocketPC.
The story continues… re: Bluetooth. I call Toshiba and rather quickly receive service from a representative… I explain my problem and he has no idea what I am talking about so he escalates my case to level 2 support. I go through the whole scenario again and get the same result… up I go to level 3. At this point the gentleman has a vague idea of my issues but has no answers… he has taken notes and will talk to a systems engineer and get back to me.
A couple of days later I have a message on my answering machine stating they have no answer for me… but yes they believe it is an issue with the Bluetooth stack and that they might be in the process of updating it. I am not sure what that means but I feel that I have been blown off. He leaves a phone number if I want to call him back… I note that this is a long distance call that I would have to pay for. I am not impressed and leave it at that since I do not seeing them resolving my problem.
This is where my real story begins… when I first got the unit and loaded all my software I checked everything including my wireless. I have a wireless accesspoint at home and I tested the e830 from my desk, about 18 inches from my AP and it seemed to be working. Well I tried it from my bedroom 25 feet away and I could not get a connection… in fact I could not see my AP on ConfigFree. My Hp2210 with my CF Wifi card allowed me access from across the street in my car so I know there was a problem. I took it back to my local retailer since I had only had it a few days for a replacement unit.
My retailer was very good about it and replaced the unit with no questions asked. I went through the process reloading my device… this time it was a lot easier since I just did a restore. The first thing I check… yup my Wifi… and it is not working. I am feeling very unlucky. I return to the retailer to find out that they do not have another unit in stock or in my city so I have to wait for them to restock. They tell me this should not take more than a week.
As you are all aware I am a big supporter of this device… but I wonder if maybe I was wrong, but I continue to push in the threads the potential of this device.
Three weeks later I finally get my new unit… probably because I did such a good job promoting it you guys kept it off the shelves. It is now Jan 7th and I finally have my new unit, the retailer again does an amazing thing by extending my warranty from this date. I guess he feels that this day is the day I got my working unit. I would have to agree. I take it home and everything seems in working order… this has also given me the time to receive my Sena case… (took 2 weeks to arrive) and Brando Screen Protector (also took 2 weeks to arrive). I am a pretty happy camper.
The process of applying the Brando Protector was not the most enjoyable… (damn dust)… but I was able to finally apply it dust free, wonderful addition to my PocketPC.
Everything is fine for another 5 weeks… until I unplug my headset from my e830 and I know longer have sound from my internal speaker. I shake my head and hope that it is the old stuck switch problem… I cannot get it to work… I can get sound out of the device but only if I stick the pin in part way. It is definitely a hardware issue. I need to call Toshiba.
So the tale begins
DAY 1 February 14th … (sorry but I did say it was a long story).
I call Toshiba… and again I get connected in a reasonable amount of time with a service representative. I explain my situation to him and he asks for the serial number for my device. He cannot find it on his database, but that is ok as long as I can fax him that back of my device with the serial and model numbers. I am a little upset by this since it is not my fault that they do not have me on their database. I ask if I can e-mail it… but they only have the facility to receive this information via fax. It bothers me that I will be paying to fax this information to them.
I am concerned that if I send my unit in… they might swap it out for another unit (I would then lose my Brando Screen Protector, a significant investment on my part especially since it is only a few weeks old). He asks me to hold as he talks to his supervisor regarding the process of repairs… he comes back on the line and confirms that this might happen. I tell him that this is not an acceptable solution to my problem so I ask if it is possible to repair my unit locally… (I personally believe I should be getting a new unit, afterall the unit is only 5 weeks old). He says yes and gives me the location of 2 Toshiba Authorized Service Centres. I say thank-you and we end the call. This solution which is not ideal is acceptable to me…
DAY 2 February 15th
I spend the morning driving from downtown Vancouver to Burnaby trying to get my device serviced. At each location I am told that they cannot repair my device since Toshiba will not supply them with the parts. I am beside myself since this has taken 4 hours of my time… (I am a busy student that is in the process of getting Cisco certified and do not really have the time to be driving around town).
I get home and immediately call Toshiba… I get another service representative… (apparently there are about 300 of them) and go through my story again. He again tries to locate my serial number with no luck and tells me to fax in the information, “I AM NOT HAPPY”. He tells me that they cannot repair my PocketPC locally, the only service centre for PocketPC’s is in Toronto. I am not happy but feel I have little choice, but I do feel that Toshiba owes me something for my 4 hours of time. He mentions that I can place a complaint to the Customer Relations Department… I open a file. I cannot send my unit in because we have a meeting of the local PocketPC Club tomorrow night so I decide to hold on the unit for a few more days.
DAY 4 February 17th
I have not heard from Toshiba… I have made copies of my serial/model numbers and a cover letter in preparations of sending it in. I am still wondering why I have to pay for it… I call the retailer that I bought the unit from and talk to the manager to make him aware of my plight. He is empathetic with my issue but since I have gone past 14 days there is little he can do… but offers to revisit the issue if I cannot resolve it with Toshiba (I will be dealing with these retailers in the future).
I then place a call to Toshiba… I am upset that I have not heard back from Toshiba Customer Relations… it has been 2 days. I get through to the service department… and speak to another representative… he reads my file and apologizes for the lack of service. He asks for my serial number… and guess what… he finds it. One problem solved… he offers to send me a box to send my unit in for repairs. At this point I no longer feel this is an option… I have been using PocketPC’s for about 10 years now since I migrated from a paper organizer and for the last half of that relied on them to manage my day-to-day activities. I cannot be without it for an extended amount of time… and their option will leave me without it for at least a week. He says that he is not empowered to do anything more and passes me to his supervisor.
After addressing my issue with this supervisor he too has no authority to do anything else than to provide service through their regular channels. I tell him this is no longer acceptable… and he offers to escalate my Customer Relations Service Request to a higher queue. He offers to connect me directly to a Customer Relations Representative but they only work from 8:30am – 5:00pm EST. I am upset that no one from Customer Relations has contacted me but I see there is nothing that I can do at this point.
I have made note that though the Toshiba Service Centre is available 24/7 their service department is only available as mentioned above or 5:30am – 2:00pm my time PST. I am not normally available during those hours. I feel they need to empower their supervisors to make some of the decisions that are current relegated to Customer Relations due to their unavailability to most costumers. Just my personal thoughts but I feel they are reasonable.
I thank him and hang up.
DAY 5 February 18th
I still have not received a call back from Toshiba… so I call again. Go through another service representative to his supervisor who tries to connect me to the Customer Relations Department… (I made a special effort to be available by 4:30 EST so I could get this issue resolved). He cannot get me connected to Customer Relations… they have gone for the day… Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrr… I go a little off the boil… the supervisor handles it rather well and offers to contact them personally on Monday morning, and to leave any resolutions on my Service Request file. I am upset… but thank him for his efforts, I will try to call again on Monday.
Are we getting the picture yet…. After a week of calls to Toshiba I have made very little headway. But they have found my device on their database now…
DAY 8 February 21st
I again make a special effort the be available to Toshiba during their Customer Relations Departments working hours… I get home and I find that I have not received a message from them. I get a drink… take a deep breath and call them again. It is about 4:30pm EST (they are suppose to be working till 5:00pm EST). I go through the whole scenario again… first line of support… supervisor… I ask if there has been anything new tagged to my case. Nope… The supervisor offers to connect me to Customer Relations… and guess what they are not available… meetings or left early I do not remember the excuse. I am livid… after another hour on the phone discussing my case with the supervisor I hang up. I will be calling back.
DAY 9 February 22nd
No lectures this morning so I can call earlier…
Ok… so here is the scenario… I have it to a science now. I call Toshiba… and speak to the service representative. I quote my case number and he reads it… asks me to hold on… I have been on the phone for about 30 seconds… the supervisor gets on the line… and talks to me regarding my case… he also reads the file… and asks me to hold while he contacts Customer Relations… I have now been on the phone for about 10 minutes… 90 seconds talk-time. After another 8 minutes a Customer Relations Representative gets on the line and asks… “HOW CAN I HELP YOU”… I go ballistic… I may have had a little bit of an edge in my voice… but I ask him “have you read my file”… he says “no” and begins to ask questions… I am a little rude and say to him in the middle of his sentence “read the file”… he continues to talk as I reiterate “read the file”. He finally stops talking… (I thought Customer Relations was about listening to the customer not listening to yourself talk). He says that he wanted to get to my issue as quickly as possible… I tell him if he wants to know my problem read my file it must be the size of a small novel by now. He confirms my phone number and says he will call me back after he reads my file.
Four hours later… I still have not gotten a call back. So I call Toshiba… Customer Relations I now closed… I just needed someone to tell me what is going on. I go through the regular channels and finally to a supervisor… who can tell me nothing other than my case was passed on from the Customer Relations person I spoke to. To another case manager… I go ballistic… (I am normally a very calm person). I want to know why the Customer Relations person I was in contact with did not have the courtesy to call me back to inform me that he would be handing my case to someone else. Instead of me waiting for a call-back. He apologizes like so many supervisors before him… but this is not getting me anywhere. He tells me he will move my case to critical, that is all he is empowered to do. We end the call.
DAY 10 February 23rd
I again have to make a special effort to be available to Toshiba… I return home to find another day where Toshiba has disappointed me by not calling… I call Toshiba (something that now makes me cringe just thinking about it). Through the Service Representative…. Supervisor… and finally another Customer Service Representative… we go through my case… my lack of customer support… and he apologizes… if they gave me a dollar for every apology I think I could afford another PocketPC.
He asks what Toshiba can do to rectify the situation… I said fix my PocketPC… but I put a disclaimer on that by saying I am not to comfortable with the quality of this device… afterall I have had 3 units in 8 weeks. Not a very good track record. He offers to have it picked up and repaired… (this is the same offer that I received with my initial call over a week ago). I tell I do not feel that is acceptable anymore… I think that Toshiba owes me some good faith after what they have put me through…
I will not bore you with any more details… the final resolution was that they would sent me an advanced unit so that I could continue to use mine. I would then send them back the broken one.
Do I feel that Toshiba did a good job of resolving my problem? NO. Dell has no issues sending advanced units since they are aware that the defect is their end not the users… I had a Casio e-125 that was service free for 3 years… and as far as I know it is still a workhorse for its owner. My Hp2210, which I had for 18 months only had initial issues with the grips. But they were quick to send my replacements… with apologies. And when the device stopped working through no fault of mine after 11 months… they replaced it… and extended my warranty for another year.
I really like the Toshiba e830… I always do my research prior to purchasing my equipment… and liked what Toshiba had to offer in this device. But after having gone through this experience I find myself questioning the quality of the device and the service that backs it. I never post prior to the final resolution of any problems but in this case it seemed the right thing to do with all the other posts the last few days.
I guess I will see what happens as I wait for my (new…?) unit to arrive… it is now DAY 16 March 1st the only thing that I am thankful for is that my unit is working other than the sound. But I feel that a unit that is only 5 weeks old should be replaced with a new one and that would make 4 units in only a handful of weeks. I am not optimistic that this new unit will fair much better. I know I have less confidence in Toshiba’s Customer Relations Department than the PocketPC so that is not saying much.
I will post any new developments…
Having seen all the bad press that Toshiba is getting because of their service support I thought I would post my experiences with them prior to the resolution of my problem.
If you have been around for a bit you will have seen my name on the boards… I am a regular pollster and try to help when I can. I have opinions and can be opinionated… for those that I have upset I apologize. This is going to be a rather long post so for those that are interested please read on… for the rest of you it’s probably better that you go to another thread now.
My tale actually begins in the middle of December… when I purchased my first Toshiba e830 (after this I will just call it the e830). I loaded in all my software as I was planning to upgrade from my Hp2210… all seemed to go rather well as I was excited about my new vga device. After testing all the software I noticed that my new device was not as fast as my former unit, but that was a small price to pay for vga. As I went through my day-to-day activities I was still using both devices since my new Sena case had not arrived so the e830 was relegated to use at home only. Testing continued and everything seemed fine until… I tried the Bluetooth for my GPS unit. It would not connect to my e830… After some research I figured the problem was probably with Toshiba’s custom BT stack.
I contacted both Pharos (the maker of the gps unit) and Toshiba… both were equally inept as Pharos told me that they have customers with the e800 that have it working, did they fail to read the e-mail (I have a e830). After several communications they finally passed the buck to Toshiba (am I surprised… nope). I called Toshiba… This is we should note that I have been a big supporter of Toshiba for many years… my first two laptops were made by Toshiba. I have a TV in each bedroom that is a Toshiba; I also have 2 DvD players that are Toshiba… a VCR that is Toshiba… a Big Screen TV in my front room that is Toshiba… and finally a portable DvD Player that is Toshiba… so you can see… I have a few Toshiba devices.
Another note… is that I have never used Toshiba support ever before calling regarding my PocketPC.
The story continues… re: Bluetooth. I call Toshiba and rather quickly receive service from a representative… I explain my problem and he has no idea what I am talking about so he escalates my case to level 2 support. I go through the whole scenario again and get the same result… up I go to level 3. At this point the gentleman has a vague idea of my issues but has no answers… he has taken notes and will talk to a systems engineer and get back to me.
A couple of days later I have a message on my answering machine stating they have no answer for me… but yes they believe it is an issue with the Bluetooth stack and that they might be in the process of updating it. I am not sure what that means but I feel that I have been blown off. He leaves a phone number if I want to call him back… I note that this is a long distance call that I would have to pay for. I am not impressed and leave it at that since I do not seeing them resolving my problem.
This is where my real story begins… when I first got the unit and loaded all my software I checked everything including my wireless. I have a wireless accesspoint at home and I tested the e830 from my desk, about 18 inches from my AP and it seemed to be working. Well I tried it from my bedroom 25 feet away and I could not get a connection… in fact I could not see my AP on ConfigFree. My Hp2210 with my CF Wifi card allowed me access from across the street in my car so I know there was a problem. I took it back to my local retailer since I had only had it a few days for a replacement unit.
My retailer was very good about it and replaced the unit with no questions asked. I went through the process reloading my device… this time it was a lot easier since I just did a restore. The first thing I check… yup my Wifi… and it is not working. I am feeling very unlucky. I return to the retailer to find out that they do not have another unit in stock or in my city so I have to wait for them to restock. They tell me this should not take more than a week.
As you are all aware I am a big supporter of this device… but I wonder if maybe I was wrong, but I continue to push in the threads the potential of this device.
Three weeks later I finally get my new unit… probably because I did such a good job promoting it you guys kept it off the shelves. It is now Jan 7th and I finally have my new unit, the retailer again does an amazing thing by extending my warranty from this date. I guess he feels that this day is the day I got my working unit. I would have to agree. I take it home and everything seems in working order… this has also given me the time to receive my Sena case… (took 2 weeks to arrive) and Brando Screen Protector (also took 2 weeks to arrive). I am a pretty happy camper.
The process of applying the Brando Protector was not the most enjoyable… (damn dust)… but I was able to finally apply it dust free, wonderful addition to my PocketPC.
Everything is fine for another 5 weeks… until I unplug my headset from my e830 and I know longer have sound from my internal speaker. I shake my head and hope that it is the old stuck switch problem… I cannot get it to work… I can get sound out of the device but only if I stick the pin in part way. It is definitely a hardware issue. I need to call Toshiba.
So the tale begins
DAY 1 February 14th … (sorry but I did say it was a long story).
I call Toshiba… and again I get connected in a reasonable amount of time with a service representative. I explain my situation to him and he asks for the serial number for my device. He cannot find it on his database, but that is ok as long as I can fax him that back of my device with the serial and model numbers. I am a little upset by this since it is not my fault that they do not have me on their database. I ask if I can e-mail it… but they only have the facility to receive this information via fax. It bothers me that I will be paying to fax this information to them.
I am concerned that if I send my unit in… they might swap it out for another unit (I would then lose my Brando Screen Protector, a significant investment on my part especially since it is only a few weeks old). He asks me to hold as he talks to his supervisor regarding the process of repairs… he comes back on the line and confirms that this might happen. I tell him that this is not an acceptable solution to my problem so I ask if it is possible to repair my unit locally… (I personally believe I should be getting a new unit, afterall the unit is only 5 weeks old). He says yes and gives me the location of 2 Toshiba Authorized Service Centres. I say thank-you and we end the call. This solution which is not ideal is acceptable to me…
DAY 2 February 15th
I spend the morning driving from downtown Vancouver to Burnaby trying to get my device serviced. At each location I am told that they cannot repair my device since Toshiba will not supply them with the parts. I am beside myself since this has taken 4 hours of my time… (I am a busy student that is in the process of getting Cisco certified and do not really have the time to be driving around town).
I get home and immediately call Toshiba… I get another service representative… (apparently there are about 300 of them) and go through my story again. He again tries to locate my serial number with no luck and tells me to fax in the information, “I AM NOT HAPPY”. He tells me that they cannot repair my PocketPC locally, the only service centre for PocketPC’s is in Toronto. I am not happy but feel I have little choice, but I do feel that Toshiba owes me something for my 4 hours of time. He mentions that I can place a complaint to the Customer Relations Department… I open a file. I cannot send my unit in because we have a meeting of the local PocketPC Club tomorrow night so I decide to hold on the unit for a few more days.
DAY 4 February 17th
I have not heard from Toshiba… I have made copies of my serial/model numbers and a cover letter in preparations of sending it in. I am still wondering why I have to pay for it… I call the retailer that I bought the unit from and talk to the manager to make him aware of my plight. He is empathetic with my issue but since I have gone past 14 days there is little he can do… but offers to revisit the issue if I cannot resolve it with Toshiba (I will be dealing with these retailers in the future).
I then place a call to Toshiba… I am upset that I have not heard back from Toshiba Customer Relations… it has been 2 days. I get through to the service department… and speak to another representative… he reads my file and apologizes for the lack of service. He asks for my serial number… and guess what… he finds it. One problem solved… he offers to send me a box to send my unit in for repairs. At this point I no longer feel this is an option… I have been using PocketPC’s for about 10 years now since I migrated from a paper organizer and for the last half of that relied on them to manage my day-to-day activities. I cannot be without it for an extended amount of time… and their option will leave me without it for at least a week. He says that he is not empowered to do anything more and passes me to his supervisor.
After addressing my issue with this supervisor he too has no authority to do anything else than to provide service through their regular channels. I tell him this is no longer acceptable… and he offers to escalate my Customer Relations Service Request to a higher queue. He offers to connect me directly to a Customer Relations Representative but they only work from 8:30am – 5:00pm EST. I am upset that no one from Customer Relations has contacted me but I see there is nothing that I can do at this point.
I have made note that though the Toshiba Service Centre is available 24/7 their service department is only available as mentioned above or 5:30am – 2:00pm my time PST. I am not normally available during those hours. I feel they need to empower their supervisors to make some of the decisions that are current relegated to Customer Relations due to their unavailability to most costumers. Just my personal thoughts but I feel they are reasonable.
I thank him and hang up.
DAY 5 February 18th
I still have not received a call back from Toshiba… so I call again. Go through another service representative to his supervisor who tries to connect me to the Customer Relations Department… (I made a special effort to be available by 4:30 EST so I could get this issue resolved). He cannot get me connected to Customer Relations… they have gone for the day… Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrr… I go a little off the boil… the supervisor handles it rather well and offers to contact them personally on Monday morning, and to leave any resolutions on my Service Request file. I am upset… but thank him for his efforts, I will try to call again on Monday.
Are we getting the picture yet…. After a week of calls to Toshiba I have made very little headway. But they have found my device on their database now…
DAY 8 February 21st
I again make a special effort the be available to Toshiba during their Customer Relations Departments working hours… I get home and I find that I have not received a message from them. I get a drink… take a deep breath and call them again. It is about 4:30pm EST (they are suppose to be working till 5:00pm EST). I go through the whole scenario again… first line of support… supervisor… I ask if there has been anything new tagged to my case. Nope… The supervisor offers to connect me to Customer Relations… and guess what they are not available… meetings or left early I do not remember the excuse. I am livid… after another hour on the phone discussing my case with the supervisor I hang up. I will be calling back.
DAY 9 February 22nd
No lectures this morning so I can call earlier…
Ok… so here is the scenario… I have it to a science now. I call Toshiba… and speak to the service representative. I quote my case number and he reads it… asks me to hold on… I have been on the phone for about 30 seconds… the supervisor gets on the line… and talks to me regarding my case… he also reads the file… and asks me to hold while he contacts Customer Relations… I have now been on the phone for about 10 minutes… 90 seconds talk-time. After another 8 minutes a Customer Relations Representative gets on the line and asks… “HOW CAN I HELP YOU”… I go ballistic… I may have had a little bit of an edge in my voice… but I ask him “have you read my file”… he says “no” and begins to ask questions… I am a little rude and say to him in the middle of his sentence “read the file”… he continues to talk as I reiterate “read the file”. He finally stops talking… (I thought Customer Relations was about listening to the customer not listening to yourself talk). He says that he wanted to get to my issue as quickly as possible… I tell him if he wants to know my problem read my file it must be the size of a small novel by now. He confirms my phone number and says he will call me back after he reads my file.
Four hours later… I still have not gotten a call back. So I call Toshiba… Customer Relations I now closed… I just needed someone to tell me what is going on. I go through the regular channels and finally to a supervisor… who can tell me nothing other than my case was passed on from the Customer Relations person I spoke to. To another case manager… I go ballistic… (I am normally a very calm person). I want to know why the Customer Relations person I was in contact with did not have the courtesy to call me back to inform me that he would be handing my case to someone else. Instead of me waiting for a call-back. He apologizes like so many supervisors before him… but this is not getting me anywhere. He tells me he will move my case to critical, that is all he is empowered to do. We end the call.
DAY 10 February 23rd
I again have to make a special effort to be available to Toshiba… I return home to find another day where Toshiba has disappointed me by not calling… I call Toshiba (something that now makes me cringe just thinking about it). Through the Service Representative…. Supervisor… and finally another Customer Service Representative… we go through my case… my lack of customer support… and he apologizes… if they gave me a dollar for every apology I think I could afford another PocketPC.
He asks what Toshiba can do to rectify the situation… I said fix my PocketPC… but I put a disclaimer on that by saying I am not to comfortable with the quality of this device… afterall I have had 3 units in 8 weeks. Not a very good track record. He offers to have it picked up and repaired… (this is the same offer that I received with my initial call over a week ago). I tell I do not feel that is acceptable anymore… I think that Toshiba owes me some good faith after what they have put me through…
I will not bore you with any more details… the final resolution was that they would sent me an advanced unit so that I could continue to use mine. I would then send them back the broken one.
Do I feel that Toshiba did a good job of resolving my problem? NO. Dell has no issues sending advanced units since they are aware that the defect is their end not the users… I had a Casio e-125 that was service free for 3 years… and as far as I know it is still a workhorse for its owner. My Hp2210, which I had for 18 months only had initial issues with the grips. But they were quick to send my replacements… with apologies. And when the device stopped working through no fault of mine after 11 months… they replaced it… and extended my warranty for another year.
I really like the Toshiba e830… I always do my research prior to purchasing my equipment… and liked what Toshiba had to offer in this device. But after having gone through this experience I find myself questioning the quality of the device and the service that backs it. I never post prior to the final resolution of any problems but in this case it seemed the right thing to do with all the other posts the last few days.
I guess I will see what happens as I wait for my (new…?) unit to arrive… it is now DAY 16 March 1st the only thing that I am thankful for is that my unit is working other than the sound. But I feel that a unit that is only 5 weeks old should be replaced with a new one and that would make 4 units in only a handful of weeks. I am not optimistic that this new unit will fair much better. I know I have less confidence in Toshiba’s Customer Relations Department than the PocketPC so that is not saying much.
I will post any new developments…