GadgetMan
02-14-2005, 11:26 PM
To all Pocket PC users considering purchase of any product from Russian company called LingvoSoft (www.lingvosoft.com). Please read the following record of my experience with them:
On Dec. 31, 2004 I purchased LingvoSoft Gold Talking Dictionary English <-> Polish version 2.6.07 for Pocket PC from LingoSoft's web site. I got receipt by e-mail shortly after purchase providing the product registration key and link to the web page from which I could download the purchased product. When I followed the link, I discovered that there was no way to download this product. I immediately sent e-mail to LingvoSoft informing them about this problem and asking for the working download link.
My e-mail was ignored by LingvoSoft (although I got automatic confirmation that it was delivered to their mail inbox).
On Jan. 14, 2005 I again followed the link provided in the receipt to the page where the download link was supposed to be available. To my great joy the link now was present there! I figured that although LingvoSoft did not reply to my email, they at least fixed the download problem. I then downloaded and installed this product. To my great surprise and disappointment, when I entered the registration key provided in the receipt e-mail, I was greeted by an error message stating that the key was incorrect. I tried several times making sure I did not mistype it, but it failed every time.
On the same day I sent another e-mail to LingvoSoft informing about the incorrect registration key and asking for a working one. Again, my e-mail was ignored by them, even though it did arrive in their inbox.
Another e-mail from me followed on Jan. 18, 2005 and was completely ignored by LingvoSoft as well.
As a last resort, I sent e-mail to Mr. Dan Feden, LingvoSoft's Sales Manager on Jan. 31, 2005. As before, this one was also delivered, but completely ignored.
I summary, I paid $24.95 US for a product for which LingvoSoft issued non-working registration key. All attempts to correct this problem were completely ignored, although I have waited for their reply and resolution for one and a half months now!
In view of my experience, I have concluded that this Russian company is simply a scam. They gladly take my money, but then leave me with a fake registration key and ignore all calls for help.
I would therefore warn all who are considering purchase of any product from this outfit, to stay clear of them. Otherwise you may end up with no money and not working product, as I did.
Cheers,
On Dec. 31, 2004 I purchased LingvoSoft Gold Talking Dictionary English <-> Polish version 2.6.07 for Pocket PC from LingoSoft's web site. I got receipt by e-mail shortly after purchase providing the product registration key and link to the web page from which I could download the purchased product. When I followed the link, I discovered that there was no way to download this product. I immediately sent e-mail to LingvoSoft informing them about this problem and asking for the working download link.
My e-mail was ignored by LingvoSoft (although I got automatic confirmation that it was delivered to their mail inbox).
On Jan. 14, 2005 I again followed the link provided in the receipt to the page where the download link was supposed to be available. To my great joy the link now was present there! I figured that although LingvoSoft did not reply to my email, they at least fixed the download problem. I then downloaded and installed this product. To my great surprise and disappointment, when I entered the registration key provided in the receipt e-mail, I was greeted by an error message stating that the key was incorrect. I tried several times making sure I did not mistype it, but it failed every time.
On the same day I sent another e-mail to LingvoSoft informing about the incorrect registration key and asking for a working one. Again, my e-mail was ignored by them, even though it did arrive in their inbox.
Another e-mail from me followed on Jan. 18, 2005 and was completely ignored by LingvoSoft as well.
As a last resort, I sent e-mail to Mr. Dan Feden, LingvoSoft's Sales Manager on Jan. 31, 2005. As before, this one was also delivered, but completely ignored.
I summary, I paid $24.95 US for a product for which LingvoSoft issued non-working registration key. All attempts to correct this problem were completely ignored, although I have waited for their reply and resolution for one and a half months now!
In view of my experience, I have concluded that this Russian company is simply a scam. They gladly take my money, but then leave me with a fake registration key and ignore all calls for help.
I would therefore warn all who are considering purchase of any product from this outfit, to stay clear of them. Otherwise you may end up with no money and not working product, as I did.
Cheers,