Darren Behan
10-22-2004, 07:42 PM
We hear enough complaints (with plenty coming from me), here's one for the good guys...
As some of you know, I just got a new iMate PDA2K on which comes KSE TrueFax preinstalled. From the beginning I was unable to get it to work and traded several emails with the Martina from KSE support in an effort to resolve the issue - she always responded very courteously & professionally usually within 24 hours.
Eventually, I came to the conclusion that the issue lay with T-Mobile US, who was not going to help me; thus, I gave up. Martina, however, wouldn't. Within a day or so, I got another email with some info how to get it done (see below) and lo and behold I can now fax from the comfort of my PDA2K :D A lot of other folks would just let me go given that I wasn't raising a stink about it - Martina/KSE kept at it even when I had given up. That's something you don't see every day.
As for the solution. You need a CSD line from T-Mobile at a cost of $9.95 a month in order for this to work. T-Mobile with fight you most of the way asking you why you want it, etc. If you are not firm, you won't get it.
db
As some of you know, I just got a new iMate PDA2K on which comes KSE TrueFax preinstalled. From the beginning I was unable to get it to work and traded several emails with the Martina from KSE support in an effort to resolve the issue - she always responded very courteously & professionally usually within 24 hours.
Eventually, I came to the conclusion that the issue lay with T-Mobile US, who was not going to help me; thus, I gave up. Martina, however, wouldn't. Within a day or so, I got another email with some info how to get it done (see below) and lo and behold I can now fax from the comfort of my PDA2K :D A lot of other folks would just let me go given that I wasn't raising a stink about it - Martina/KSE kept at it even when I had given up. That's something you don't see every day.
As for the solution. You need a CSD line from T-Mobile at a cost of $9.95 a month in order for this to work. T-Mobile with fight you most of the way asking you why you want it, etc. If you are not firm, you won't get it.
db