I had the same problem as Tanalasta--bought Pro (and, by the way, the $5 price is bogus--when I clicked on the link, I was told the coupon had expired), got a Help file for Pro but non-Pro software. I've included the text of my communications with OmegaOne so far (including my last message to them, as yet unresponded to)--as you can, not the sharpest knives in the drawer. I'm on vacation now, but, if I don't hear back by the time I get home, I'm calling my credit card company to report fraudulent charges, since I clearly did not get the software I paid for...
THE TRANSCRIPT (from most newest to oldest message)
I'm sorry, but exactly how many times do I have to explain this?
I purchased Battery Pack Pro--you should have my credit card info by now, if you do a simple search.
I have a registration code. I have input it into my Pocket PC.
Your software operation does not match the information supplied in the help file. The alleged options which are supposed to exist do not exist. To put it more clearly, I apparently have been swindled out of $16 or so.
Is this a big deal? No. Is it annoying enough for me to contact my credit
card company and claim that I have been fraudently charged for non-
functional software? Yes.
Your comment that I need a registration code for BP Pro, in itself, suggests that the 'trial' version offered on Handango is, in fact, not a trial
version at all, but simply a non functioning version of the software, which
thus constitutes false advertising, given that 'Trial' is an option on the
website. If you choose not to offer a trial version of BP Pro, you need only state so at the outset.
I have no doubt that anyone reading this email exchange will reach the same conclusion. To correct your errors thus far, please explain why your
software is not functioning as promised, or send me $16 via Paypal or my
Mastercard.
Adam Bernard
-----------------
On Sun, 11 Jul 2004 16:50:38 +0100, Omega One Technical Support wrote
> Dear Adam
>
> Did you input a registration code during installation? If you did
> not then you will have the latest version of Battery Pack 2004 installed.
> You do have to purchase Battery Pack Pro if you wish to use it,
> otherwise you can continue with free updates for Battery Pack if you
> prefer.
>
> Best regards
>
> Alexa, Technical Support
> Omega One Software LLC
> Website www.omegaone.com
>
> -----Original Message-----
> From: Adam Bernard [mailto:
[email protected]]
> Sent: Sunday, July 04, 2004 4:54 PM
> To: 'Omega One Technical Support'
> Subject: RE: BP Pro 1.1 not working properly in VGA
>
> Let me restate what I said before.
>
> I completely uninstalled BP2003 following the instructions (Remove
> Program, soft reset, Remove program, including user settings).
>
> I installed BP Pro for the (alleged) added functionality. It does not
> appear to working as outlined in my previous note (although, since my
> original note, the mysterious fifth icon has disappeared).
>
> I tried completely uninstalling BP Pro and reinstalling it. It still
> does not function as promised.
>
> So far, all I feel is frustrated and annoyed. Please explain.
>
> Adam Bernard
>
> "All the world's a stage, and most of us are desperately unrehearsed."
> (Sean O'Casey)
>
--------------------
> -----Original Message-----
> From: Omega One Technical Support [mailto:
[email protected]]
> Sent: Sunday, July 04, 2004 11:05 AM
> To:
[email protected]
> Subject: RE: BP Pro 1.1 not working properly in VGA
>
> Hi
>
> Thank you for your email. If you are updating from Battery Pack 2003
> you will be installing Battery Pack 2004. Battery Pack Pro is a
> different piece of software which requires a registration code - if you
> tap return without inputting a code on installation you will have the
> latest version of Battery Pack 2004 (version 5.5.0). You can find
> details of Battery Pack 2004 in the version history on our website.
>
> It might be that the previous version of Battery Pack wasn't fully
> removed before installing the latest version. Please uninstall the
> software following the instructions in help and reinstall to ensure you
> have a clean installation.
>
> Best regards
>
> Alexa, Technical Support
> Omega One Software LLC
> Website www.omegaone.com
>
> -----Original Message-----
> From:
[email protected] [mailto:
[email protected]]
> Sent: Friday, July 02, 2004 5:21 PM
> To:
[email protected]
> Cc:
[email protected]
> Subject: BP Pro 1.1 not working properly in VGA
>
> Tried using your website contact form today, but got File Not Found
> every
> time I hit Submit.
>
> I've got BP Pro 1.1 on a Toshiba e805, replacing BP2003. I still have
> the
> same small icons in VGA mode on my Today screen I had in BP2003, despite
>
> choosing Big icons. The Help file says there should be a setting for
> Battery
> Bar Height in the General dialog options box, but it's not there;
> all I have is icon size, update frequency, show percent, reset
> battery time, and icon choices. Also, I have four 'banks' to display,
> not three 'display zones' as indicated in the Help file.
>
> I completely uninstalled BP2003, including user settings.
>
> Could you please send me a properly functioning piece of software
> and associated software file?