HP iPAQ 2200 Series Replacement Grips Delayed

[Ed Hansberry]

<a href="http://www.ppctechs.com">http://www.ppctechs.com</a><br /><br />"Due to an overwhelming flood of orders and production setbacks, the iPAQ 2200 Replacement Side Covers have been delayed for a few more days. We are working through the weekend and expect to start shipping by Friday, March 12th. We do apologize for the delay and thank you for your understanding."<br /><br />While I don't like to see the delay, I see this as good news in two key areas.<br /><br />• This will be a popular product, and while I hate to see it necessary due to a design flaw in a product, it is good to see companies like PPC Techs step up and make a quality product.<br />• PPC Techs is going to finish and deliver the product when it is done. :D I live in a production environment and these delays are expected. The question is, do you forge on ahead delivering some substandard items for a few weeks or pull back, fix the problem and make sure the customer is satisfied? I'm glad to see PPC Techs has chosen the latter. :way to go:

[rmasinag]

Whoa, I hope to recieve my red grips by next week.

[24va]

No one likes delays, and I especially hate delays without being notified of why and when.

PPCTechs knows what customer satisfaction is about, keeping me informed and ship a good product.

And they have not charged me yet.

I can live with this kind of delay.

[draiken]

I have to cancel my order, a friend of mine was going to bring them from LA to Mexico, to avoid extra shipping costs, and customs problems (I've had several shipments stopped at the border) and wait for next month and see if he can bring them back then...

Does anybody know who to contact to cancel the order?

pocketpctechs.com doesen't seem to have an order tracking system.

[kagayaki1]

I second the compliments on the way they're handling it. I think most of us longtime members here remember the fiasco with PDA Motion (http://www.pdamotion.com) and the Silver Slider 2.

[Jason Dunn]

...most of us longtime members here remember the fiasco with PDA Motion (http://www.pdamotion.com) and the Silver Slider 2.

I can't believe they're still in business - they still owe of affiliate sales money from over a year ago, and they ignored all my email messages in an attempt to get it. :evil: I've since given up, but I wouldn't recommend anyone do business with this company. I should have known better...&lt;sigh>